Springhill Suites Houston Downtown Convention - Front Desk Supervisor

Springhill Suites Houston Downtown Convention - Front Desk Supervisor

Join Our Team as a Front Desk Supervisor

About Us :

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

KEY SKILLS / RESPONSIBILITIES

• Guest Interaction : Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight : Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities : tay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership : Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving : Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards : Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical Skills : Enter, track, and report information in the brand systems.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Offering free WiFi access and complimentary breakfast, SpringHill Suites by Marriott Houston Downtown / Convention Center is located 2,300 feet from Toyota Center, home of the Houston Rockets. Every room at SpringHill Suites by Marriott features a flat-screen TV, mini-refrigerator, microwave, a work desk and ironing facilities. Other room amenities include a separate seating area with a sofa bed and an additional TV. Featuring a hairdryer, the private bathroom comes with a bath or shower. An onsite fitness center is available to guests at this hotel. SpringHill Suites by Marriott Houston Downtown / Convention Center also offers a 24-hour front desk and a mini-market. Daily maid service and a business center are available. The hotel is within 6 minutes' drive of Minute Maid Park and BBVA Compass Stadium. NRG Football Stadium is 8 mi away. There is a metrorail stop nearby, and George Bush Houston Airport is 16 mi away.

Application deadline for Colorado positions :

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