Information Security Analyst

Overview

Information Security — San Diego, California; Dallas, Texas; Santa Barbara, California; Remote - San Francisco, CA; Remote - Denver, CO; Remote - Atlanta, GA; Remote - Chicago, IL; Remote - Washington DC, United States

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. We set the pace while delivering innovation built to carry real estate into the future. We empower customers to take on opportunities. We show up as one team, connected by our values to be a force for good, creating extraordinary outcomes for our customers, communities, and ourselves.

Your role

The Information Security Analyst will focus on detecting, investigating, and responding to account takeovers (ATO) and other security threats across AppFolio's platforms. This role involves identifying early indicators of compromise, triaging anomalous behavior, and analyzing attacker patterns related to credential misuse, session hijacking, and social engineering. The analyst will collaborate closely with the security, fraud, risk, and engineering teams to investigate suspicious activity, reduce time to containment, and protect user accounts from unauthorized access.

Responsibilities

• Monitor security alerts and events to detect, investigate, and respond to cybersecurity incidents in real-time.
• Investigate suspected Account Takeover (ATO) cases by analyzing authentication logs, user behavior, device intelligence, and related signals across AppFolio's platform.
• Identify, contain, and remediate fraudulent activity associated with compromised accounts to minimize customer impact.
• Collaborate closely with customer support, fraud, and engineering teams to triage reports, escalate critical threats, and support impacted users.
• Develop detection logic and alerting mechanisms that identify early indicators of ATO attempts using SIEM, identity platforms, and threat intelligence.
• Perform root cause analysis of account compromises and contribute to process improvements to prevent recurrence.
• Build and maintain investigation runbooks, documentation, and workflows specific to ATO detection, response, and customer notification.
• Analyze emerging attack trends targeting SaaS authentication flows, such as phishing, session hijacking, and token theft, to evolve defenses.
• Contribute to internal training and knowledge sharing around ATO patterns, prevention, and investigative techniques.

Qualifications

Nice to have

Location

Find out more about our locations by visiting our site.

Compensation

The compensation that we reasonably expect to pay for this role is : $94,400 - $118,000 base pay. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and / or employment type. Regular full-time employees are eligible for benefits - see here.

About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Equal Opportunity

Statement of Equal Opportunity : At AppFolio, we value diversity in backgrounds and perspectives and are an Equal Opportunity Employer. We welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, or veteran status.

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