Technical Field Representative Pgcb

THE POSITION

The Pennsylvania Gaming Control Board (PGCB) is looking for an analytically minded professional to join our team as a Technical Field Representative. This position involves evaluating, verifying, validating, and testing approved gaming equipment. Your extensive knowledge of computer operations, basic mathematical concepts, and data gathering techniques will be essential in assisting gaming industry managers, employees of private and public agencies, as well as employees of the PGCB. Apply today to play a vital role in helping us become the premier gaming regulator in the United States by maintaining and enhancing public trust with honesty, integrity, and credibility!

DESCRIPTION OF WORK

In this role, you will be responsible for testing the connectivity and operation of approved gaming equipment such as slot machines, shufflers, sports kiosks, bill validators, redemption machines, jackpot payout units, and gaming software to ensure the integrity of gaming and revenue generation. Work involves assisting in investigations of regulatory violations, patron complaints, and criminal investigations by providing technical information involving equipment operation, configuration, and settings. You will have the opportunity to act as a liaison with gaming industry personnel, operator of central control computer system, PGCB Laboratories Operations, and the Department of Revenue regarding technical operations of gaming equipment and revenue reporting. Additional responsibilities include :

• Conducting floor inspections to verify equipment
• Checking surveillance
• Maintaining electronic records and preparing reports
• Troubleshooting equipment and software issues
• Reviewing audits for completeness and remediation and / or mitigation of all appropriate vulnerabilities

Make your career aspirations a reality with the Pennsylvania Gaming Control Board!

Work Schedule and Additional Information :

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Additional Requirements :

Legal Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.