Teller I - Tewksbury, MA (995 Main)

Teller I

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.

Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store

Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently

Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy

Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary

Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately

Understands customer preferences with banking (when and how they want) and educates customers on self-service / digital options that meet their needs

Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and / or referring the customer to appropriate partner to provide solutions

Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management

Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer

Verifies customers' identities by following customer authentication policies & procedures

Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs) / Teller Cash Recyclers (TCRs) as necessary

Adheres to safe deposit box procedures / operations and guidelines

Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times

Accountable for ensuring confidential customer information is securely stored throughout the day

Understands the importance of and follows dual control

Follows all security and audit measures to minimize potential loss

Utilizes bank tools and processes to detect, address and prevent fraud

Expected to complete all required in-classroom training and on-line training by established due dates

High school diploma or GED

6 months work related experience preferred; or equivalent can be demonstrated through any of the following : volunteering, education, military experience

Ability to work during operating hours to include weekends, evenings, holidays as scheduled

Demonstrated Customer Service skills preferred

Strong organizational skills

Detail-oriented

Ability to function in a fast-paced and changing environment

Excellent communication skills with ability to be concise, clear and consistent

Performing sedentary work Frequent

Operating standard office equipment - Continuous

Responding quickly to sounds Continuous

Sitting Occasional

Standing Continuous

Walking Frequent

Moving safely in confined spaces Occasional

Lifting / Carrying (under 25 lbs.) Occasional

Lifting / Carrying (over 25 lbs.) Occasional

Squatting Occasional

Bending Occasional

Kneeling Occasional

Crawling Occasional

Climbing Occasional

Reaching overhead Occasional

Reaching forward Occasional

Pushing Occasional

Pulling Occasional

Twisting Occasional

Concentrating for long periods of time Continuous

Applying common sense to deal with problems involving standardized situations Continuous

Reading, writing and comprehending instructions Continuous

Adding, subtracting, multiplying and dividing Continuous

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.