Merchandising Operations Coordinator

remote type

On-Site

locations

Onsite - Secaucus, NJ

time type

Full time

posted on

Posted Today

job requisition id

R11066

About The Role

[Merchandise Operations Coordinator - Authentication]Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Merchandise Operations Coordinator, you will oversee merchandise inquiries and inventory control management within the Authentication department. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match! [Merchandise Operations Coordinator - Receiving] Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Merchandising Operations Coordinator, you will oversee all merchandise inquiries and all inventory within cross functional departments. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Everyday

[Merchandise Operations Coordinator - Authentication]

Support Authentication inventory control management

Utilize master inventory control tracker to locate items outside of SLA

Track each item via detailed notes and investigation efforts

Collaborate with internal departments to resolve exception and operational issues that impact inventory

Follow SOP for tactical steps and complete each task associated in timely manner

Surface risks and opportunities to Authentication leaders for strategic problem solving

Communicate challenges and blockers to inventory task completion to Authentication management in real-time

[Merchandise Operations Coordinator - Receiving]

Oversee CS / CR and merchandising inquire

Prioritize and answer inquiries in a timely fashion meeting all SLAs

Assign authentication inquiries to the proper point of contact

Manage and organize authentication Zendesk inbox

Track post corrections found from inquiries

Ensure both queues meet expected SLA

Track and update internal exceptions

Support inventory management for inbound operation

Assist department in maintaining FIFO / SLA

Collaborate with internal departments to resolve exception and operational issues that affect operations

Surface risks and opportunities to operation processes

Support strategic initiative projects

What You Bring To The Role

Minimum Requirements :

Proven ability to excel in a high-volume, repetitive, quota-driven environment

Self-motivation and a drive to achieve results

Exceptional attention to detail and organization skills

Adaptability and openness to change

Ability to lift and move up to 25 pounds (moving and sorting product, etc.)

Ability to stand for up to 8 hours at a time

Ability to read and write in English

Preferred Requirements :

1+ year of experience working in a warehouse production environment

Proficiency with Mac OS and Google Suite

Compensation, Benefits, + Perks

Employee Stock Purchase Plan (purchase stock at discounted rates)

401K (with company matching up to $1000)

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

The expected hourly rate for this role is $18-$18. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's and men's fashion, fine jewelry and watches, art, and homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.