Talent.com
Senior Client Relationship Executive

Senior Client Relationship Executive

Sun LifeWellesley, Massachusetts, USA
7 hours ago
Job type
  • Full-time
Job description

Sun Life U.S. is one of the largest providers of employee and government benefits helping approximately 50 million Americans access the care and coverage they need. Through employers industry partners and government programs Sun Life U.S. offers a portfolio of benefits and services including dental vision disability absence management life supplemental health medical stop-loss insurance and healthcare navigation. We have more than 6400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers partners and communities.

Job Description :

Senior Client Relationship Executive

What you will do :

The Senior Client Relationship Executive (SCRE) is responsible for the overall relationship and financial management of our most complex clients including but not limited to :

  • Large clients or blocks of clients with complex benefit plans and administration requirements
  • Clients who purchase Absence Management services with Sun Life
  • Clients with complex technology needs including Application Program Interface (API) Reverse File Feeds (Payroll and Time and Attendance)
  • May assume team leadership responsibilities

This position is a key strategic relationship management and revenue generating resource for policyholders brokers and the Sun Life organization. This position is focused on internal and external partnerships and strategies that will result in long term growth and persistency.

The Senior Client Relationship Executive represents the entire range of employer and employee-paid Sun Life products and services their assigned brokers and policyholders. The SCRE will proactively seek opportunities to increase revenue; both organically and through cross-sell opportunities.

The SCRE is a trusted advisor to the broker / policyholder and educates and trains their clients while maintaining the perspective of the client and Sun Life.

The SCRE will respond to the clients needs by striving for and achieving internal alignment through collaboration.

Specific Accountabilities

  • Establishes and maintains productive professional relationships with key personnel for assigned clients and brokers
  • Collaborates with SLF personnel including support service and management resources in order to meet clients expectations and provide value-added solutions and meet growth and persistency objectives and managing clients expectations
  • Meet annual retention targets business growth targets (including cross-sell) and client loyalty goals through Benefit Administrator (BA) satisfaction surveys
  • Proactively assesses clarifies and validates client needs on an ongoing basis. Creates communication plans and clearly relays the information to clients and brokers.
  • Develops and maintains excellent working relationships with the Client Advocate and / or Sr. Client Advocate and other internal service departments to oversee resolution of issues
  • Participates in Finalist presentations representing the Sun Life account management and service value story. Understands and clearly explains the value of Sun Life our business partnerships and the strength of our products.
  • Partners and collaborates with territory EBR / NAEBR to ensure a mutual understanding of territory goals and objectives. Develops plans of action (through use of business plan) to act on those goals and objectives.
  • Partners with Implementation Consultant throughout the implementation process
  • Partners with Benefit Education team to strategize on enrollment and re-enrollment needs
  • Conducts consistent proactive education / outreach communication with brokers / clients in the form of : in person meetings scheduled call-outs email conference calls webinars etc.
  • Conduct Installation meeting upon completion of the implementation process to educate BAs on Sun Life administrative policies and procedures (in person or by phone)
  • Remains up to date on market changes that impact their BAs and provides consultation on how Sun Life may assist with their changing needs
  • Conducts regular case reviews with internal departments as well as with the client reviewing claims experience and administrative processes identifies areas of concern and collaborates with brokers clients and internal teams to address problem areas and recommend additional Sun Life products / services
  • Facilitates the renewal process; accountable for renewal preparation and consultation with EBR / NAEBR and Underwriting on overall service experience and client needs to best position the client to renew with Sun Life
  • Acts as the liaison for agency partners and internal team; display active listening skills and bridge relationships between Policyholders and Home Office partners to lead the team to find creative solutions in selling problem solving and team building
  • Effectively communicates networks and builds relationships that can lead the team to find creative solutions in selling problem solving and team building
  • Uses Salesforce to manage business and ensure all relevant client and broker activities are documented
  • Travel Required : 20% to 30% of time depending on the territory
  • What you will need to succeed :

    Leadership Communication & Relationship Management

  • Displays integrity through transparency honest dealings predictable reactions and well-controlled emotions. Demonstrate the ability to be fair and consistent in all professional dealings. Regularly acknowledge each team members contributions and successes to the team.
  • Engages as an interventionist or change agent for growth initiatives. Is a trendsetter for the team to understand implement and communicate new ideas and processes.
  • Takes ownership of action and thought. Understands value in partnership and displays a strong knowledge of the culture of Sun Life of the market their clients and brokers
  • Possesses superior relationship management skills; demonstrated ability to build and foster productive and healthy relationships with sales and home office partners; Addresses conflict by working with others to resolve differences in a professional and productive manner
  • Maintain and represent the integrity of our organization while balancing the needs of the client
  • Ability to independently organize and prioritize daily / weekly working structure to meet business activity goals and client needs
  • Ability to communicate to clients how to most effectively work with Sun Life to foster more BA self service capabilities.
  • Ability to work with a diverse range of people
  • Business planning; establish a proactive contact strategy
  • Effectively develops and delivers a written and verbal elevator pitch : Company Product and Self
  • Sales Skills :
  • Positioning statements for cross selling and ensuring future growth opportunities
  • Interviewing skills
  • Effective listening skills; note taking recording data; active listening skills
  • Written and rehearsed request for business
  • Establishing next contact date and objective
  • Knowledge and Skills
  • Superior presentation skills
  • Strong knowledge of the full suite of Sun Life product and service offerings including thorough knowledge of our Absence Management solutions
  • Demonstrated success in managing complex client relationships (innovative critical thinker with a strong ability to resolve complex issues)
  • Ability to approach business planning strategically and creatively
  • Demonstrates resilience by reacting positively to changes and maintains poise focus and flexibility when encountering difficulties or obstacles
  • Results oriented and goal driven with superior collaboration and influencing skills;
  • Develops a high level of credibility with internal and external partners
  • Self-starter; able to work successfully both independently and interdependently within a team environment and within a mobile environment
  • Adept at project management and multi-tasking
  • Strong financial acumen with a focus on achieving profitable growth; Solid understanding of product pricing profitability and risk / underwriting rules / guidelines
  • Strong knowledge of Market and competitor landscape
  • Required Education and Skills :

  • 5 years of industry experience; Employee Benefit industry and / or knowledge of Group Benefit design with specific working experience in a national key or strategic account management field
  • Must hold current insurance license or have ability to obtain immediately
  • Certified leave management Specialist (CLMS) designation preferred
  • College degree preferred
  • Strong analytical mathematical and problem solving skills;
  • Excellent verbal and written communication skills
  • At our company we are committed to pay transparency and equity. The salary range for this role is competitive nationwide and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills qualifications experience education and geographic addition to your base salary this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Salary Range : $101700 - $152600

    Not ready to apply yet but want to stay in touch Join our talent community to stay connected until the time is right for you!

    We are committed to fostering an inclusive environment where all employees feel they belong are supported and empowered to thrive. We are dedicated to building teams with varied experiences backgrounds perspectives and ideas that benefit our colleagues clients and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

    Life is brighter when you work at Sun Life

    At Sun Life we prioritize your well-being with comprehensive benefits including generous vacation and sick time market-leading paid family parental and adoption leave medical coverage company paid life and AD&D insurance disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match stock purchase options and an employer-funded retirement account. Enjoy a flexible inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S. weve also been recognized as a Top 10 employer by the Boston Globes Top Places to Work for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

    We will make reasonable accommodation s to the known physical or mental limitation s of otherwise-qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

    For applicants residing in California please read our employee California Privacy Policy and Notice.

    We do not require or administer lie detector tests as a condition of employment or continued employment.

    Sun Life will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including applicable fair chance ordinances.

    All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

    Job Category :

    Sales - Client Relationship Management

    Posting End Date : 07 / 12 / 2025

    Required Experience :

    Senior IC

    Key Skills

    Active Directory Administration,Drawing,Corporate Marketing,Drafting,Financial Accounting,E-Commerce

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 101700 - 152600

    Create a job alert for this search

    Senior Client Executive • Wellesley, Massachusetts, USA

    Related jobs
    • Promoted
    • New!
    Client Relationship Executive - RCMS Managed Services

    Client Relationship Executive - RCMS Managed Services

    Boston StaffingBoston, MA, US
    Full-time
    Brand Management, Marketing and Sales Director.At PwC, our people in brand management, marketing, and sales focus on collaboration to develop and execute strategic sales and marketing initiatives.T...Show moreLast updated: 4 hours ago
    • Promoted
    Client Relationship Manager

    Client Relationship Manager

    Boston StaffingBoston, MA, US
    Full-time
    Cardinal Health Sonexus Access and Patient Support.Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can acces...Show moreLast updated: 4 days ago
    • Promoted
    Clinical Psychologist

    Clinical Psychologist

    LifeStance HealthSmithfield, RI, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Client Executive

    Client Executive

    Lamb Insurance ServicesBoston, MA, United States
    Full-time
    Lamb is the leading commercial insurance broker dedicated exclusively to non-profits & social service organizations nationwide. Lamb is a socially conscious organization boasting a culture of relent...Show moreLast updated: 4 days ago
    • Promoted
    Client Relationship Manager

    Client Relationship Manager

    Massachusetts StaffingBoston, MA, US
    Full-time
    Cardinal Health Sonexus Health Pharmacy Services.Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, a...Show moreLast updated: 5 days ago
    • Promoted
    Senior Client Partner Consultant

    Senior Client Partner Consultant

    Sun LifeWellesley, MA, United States
    Full-time
    Americans access the care and coverage they need.Through employers, industry partners and government programs, Sun Life U. We have more than 6,400 employees and associates in our partner dental prac...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Citizens Banker

    Citizens Banker

    CitizensFRANKLIN, Massachusetts, United States
    Full-time
    They devote their time getting to know their customers and building lasting relationships by providing trusted advice.Are you outgoing? Do you get satisfaction out of helping others and offering so...Show moreLast updated: 10 hours ago
    • Promoted
    Remote Sales & Trading Associate - AI Trainer ($50-$60 / hour)

    Remote Sales & Trading Associate - AI Trainer ($50-$60 / hour)

    Data AnnotationLeominster, Massachusetts
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 11 days ago
    • Promoted
    Senior Account Executive

    Senior Account Executive

    The Judge GroupWaltham, MA, United States
    Full-time
    Account Executive - Judge Technology Solutions.The Judge Group is looking for experienced, competitive, and self-motivated Account Executives to join our growing team across North America.The Judge...Show moreLast updated: 30+ days ago
    • Promoted
    Citizens Teller

    Citizens Teller

    CitizensNORTH SMITHFIELD, Rhode Island, United States
    Full-time
    Starting Salary : $19 / hour and up.YOU make a real difference for our customers and the branch team.You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrat...Show moreLast updated: 30+ days ago
    • Promoted
    Client Relationship Associate

    Client Relationship Associate

    Avidia BankFramingham, MA, US
    Full-time
    Equal Employment Opportunity / M / F / disability / protected veteran status.Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships.Performs a w...Show moreLast updated: 2 days ago
    • Promoted
    Client Executive

    Client Executive

    Gradient AIBoston, MA, United States
    Full-time
    Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry.Founded in 2018, we have ...Show moreLast updated: 6 days ago
    • Promoted
    Senior Client Executive

    Senior Client Executive

    Hi MarleyBoston, MA, United States
    Full-time
    At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delight...Show moreLast updated: 4 days ago
    • Promoted
    Senior Client Executive

    Senior Client Executive

    Boston StaffingBoston, MA, US
    Full-time
    For more than 100 years, Xerox has continually redefined the workplace experience.Harnessing our leadership position in office and production print technology, we've expanded into software and serv...Show moreLast updated: 17 days ago
    • Promoted
    Account Executive-Freight Forwarding

    Account Executive-Freight Forwarding

    NNR Global Logistics USA Inc.Lawrence, MA, US
    Full-time
    This position is for local residents only.Sorry, Visa / sponsorship not available.We invite you to learn more about NNR Global Logistics USA Inc. It is our mission to commit to the promotion and suc...Show moreLast updated: 5 days ago
    • Promoted
    • New!
    Clinical Director- Hospice

    Clinical Director- Hospice

    Tufts Medicine Care at HomePepperell, MA, US
    Full-time
    About Tufts Medicine Care at Home.Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and town...Show moreLast updated: 15 hours ago
    • Promoted
    Client Executive, Mid-Size Enterprise, GTS / AHT

    Client Executive, Mid-Size Enterprise, GTS / AHT

    GartnerBoston, MA, United States
    Full-time
    Are you looking for a dynamic career with excellent advancement potential at a global market leader? If so, consider Gartner, the world's leading research and advisory company, serving C-suite lead...Show moreLast updated: 6 days ago
    • Promoted
    Senior Client Service Associate

    Senior Client Service Associate

    Atlantic GroupBoston, MA, United States
    Full-time
    This range is provided by Atlantic Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Atlantic Group.Assoc...Show moreLast updated: 6 days ago