Teller Supervisor (TELLE012796)

Teller Supervisor

The Teller Supervisor ensures that the teller area is managed efficiently and effectively and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards.

Essential Duties and Responsibilities :

• Lift coin bags up to 50 lbs.
• Assigns work duties and work schedules to tellers.
• Monitors cash limits in teller stations and branch and makes appropriate shipment decisions.
• Provides approval on other teller's transactions.
• Monitors and reports various activity for the branch; e.g. teller outages, transactions as assigned.
• Review timecards and track absences and tardiness and communicate to supervisor.
• Provides guidance to tellers relating to operational and auditing policies and procedures.
• Participate in goal setting and attaining established goals.
• Identify and provide staff training.
• Coach staff to cross sell bank products and services.
• Assists tellers in resolving service problems, complex inquiries and other customer issues.
• Perform all duties of a Sr. Teller.
• Serves as back up for CSR as required.
• Completes all required monthly audit reports and ensures compliance.
• May be required to work an alternative location within the region or market.
• The ability to work in a constant state of alertness and in a safe manner.
• Completes required BSA / AML training and other required compliance training as assigned.
• Perform any other related duties as required or assigned.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and Experience :

High school or GED, plus specialized schooling and / or on the job education in a specific skill area; e.g. data processing, clerical / administrative, equipment operation, etc., plus 2 years related experience and / or training, or equivalent combination of education and experience.

Communication Skills :

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

Mathematical Skills :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.

Critical Thinking Skills :

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

Required Certificates, Licenses, Registrations :

None

Preferred Certificates, Licenses, Registrations :

Some outside banking related courses

Software Skills Required :

Basic : 10-Key, Payroll Systems, Spreadsheet, Word Processing / Typing

Responsibility for Work of Others :

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.