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Customer Support Representative

Customer Support Representative

NCWWhittier, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Customer Support Representative - Whittier, CA

Job Summary :

We are seeking a Customer Support Representative with a strong background in distribution call centers . In this role, you will be the primary point of contact for our customers, providing exceptional service and support. Your role will involve addressing customer inquiries, resolving issues, and ensuring a positive customer experience. You will work closely with other team members to maintain high standards of customer satisfaction. This position requires that the candidate have "distribution call center customer service" experience. No Exceptions. The work schedule is Monday-Friday, 8am-5pm.

Key Responsibilities :

  • Answer general customer questions via email and / or phone.
  • Learn to navigate the AS400
  • Support Customer Care Operations for Dealers and Territory Managers.
  • Process credits, return authorizations, and factory charge backs.
  • Process Parts, Express, Warranty, and Replacement Orders.
  • Process Order Addendums.

Key Requirements :

  • Distribution call center customer service experience (required)
  • High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent
  • combination of education and experience or military equivalent.
  • Knowledge of Microsoft Office programs (Excel, Word, etc.).
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Write reports, business correspondence, and procedure manuals.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    • About NCW :

    At NCW, we do our best to provide the brightest talent to the best companies across the country. Founded in 2000, our company’s purpose was to redefine the way people think about contract staffing. People come first in our business. Our services are refined with in-depth expertise in our industry verticals, construction, manufacturing, warehousing & distribution, and engineering. We care about finding solutions that benefit everyone involved : our clients, our candidates, and our workforce.

    NCW is an Equal Opportunity Employer. Diversity and inclusion are important components of our culture and hiring practices. NCW is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities.

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    Customer Support Representative • Whittier, CA, US