Customer Service Representative

Hybrid Role At Evonik Animal Nutrition

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

This Hybrid role supports Evonik Animal Nutrition's North American business by managing customer orders, inventory, and service operations. The position ensures accurate order processing, customer satisfaction, and collaboration with other teams.

Responsibilities

• Manage domestic orders from placement through invoicing in SAP.
• Maintain accurate customer, inventory, and order data to ensure product availability.
• Communicate pricing, availability, and delivery details to customers.
• Coordinate with sales, marketing, and collections.
• Handle adjustments for damages, returns, and shipping issues.
• Investigate and resolve customer satisfaction issues.
• Provide backup support to team members.
• Ensure compliance with company policies.

Requirements

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.