Job Description
Job Description
VP of Community Operations - Join Our Big-Hearted Team
Are you ready to make a meaningful impact in a vibrant, compassionate community? Join our vibrant team at The Colonnade in Surprise, AZ , as a VP of Community Operations.
Your Mission : Responsible for leading, administering and directing, through Department Directors, all operations including the retirement center and the health care facility. Within the framework of delegated authority and consistent with Sun Health policies and procedures for the Community, ensures a quality program of services, sound fiscal operation and good management of all internal and external affairs, thereby providing a point of accountability for all activities.
Why Choose Us?
- Great Place to Work : Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023.
- National Recognition : We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021.
- Platinum Award Winner : Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.
Key Responsibilities :
Follows the Sun Health organization plans defining divisions of operations, chain of command, and allocation of functions and reporting relationships.Plans for the campus, direction and monitoring of each department, defines the delegation of authority to department heads and other personnel, implements actions to maintain a low level of accidents and incidents and monitors staffing levels in compliance with regulatory requirements and budgetary provisions.Monitors resident and family satisfaction and implements remedial measures as required.Follows Sun Health's established performance management and leadership development programs and monitors procedures for employee performance evaluation, inventory levels and procedures for purchasing, inventory control and security.Monitors and supervises compliance with applicable government statutes, regulations and standards. Assures Sun Health Communities' operating philosophies, standards, policies and procedures are followed. Monitors performance in relation to established plans of action.Establishes for approval, budgetary goals.Oversees the development of specific budgets for each department within the organization, makes periodic operations adjustments in order to achieve budgetary objectives and recommends adjustments to meet substantial operational changes.Ensures Health Care Administrator leads their staff to ensure residents' individual care plans are being followed.This position has full managerial scope and authority for employment actions, including coaching, candidate selection, training and development, performance appraisals, work assignments, and disciplinary action.Monitors staff effectiveness in performance of job functions as well as monitoring maintenance of budget by effective cost control and consistent marketing to ensure the highest occupancy possible in the Independent Living and Health Care Centers.Functions as professional liaison with local hospitals, nursing centers, retirement facilities and maintains collaborative relationships with the residents and resident representatives.Develops a positive professional relationship with residents, resident family members, team members, professional organizations, community groups, and other appropriate entities as the leader of the community.In collaboration with the Vice President of Sales and Marketing and the campus's Sales and Marketing Manager ensures the sales team has clear expectations, monitors and maintains accountability to support the day to day marketing activities and programs to meet budgeted monthly and annual sales goals.Owns and manages an annual marketing plan to determine annual sales goals, in collaboration with the local Sales and Marketing Manager and the Vice President of Sales and Marketing.Directs and coordinates the development of the community's advertising plan in collaboration with the local Sales and Marketing Manager and the Vice President of Sales and Marketing.Recommends modifications to the community's residency and miscellaneous marketing agreements, marketing policies, pricing and sales discounts, with the support of the local Sales and Marketing Manager and the Vice President of Sales and Marketing.Manages and holds campus's Sales and Marketing Manager and the sales team accountable for both the annual performance goals and overall census goals for the community.Your Qualifications :
Bachelor's degree in Business, Marketing, Communications, or related field required.5-7 years of progressive sales leadership or strategy experience, preferably in senior living, healthcare, or hospitality required.Demonstrated success in training, coaching, and leading sales teams to achieve measurable results required.Experience with CRM data entry and reporting required.Experience in life care setting required.Experience with rollout and adoption of sales incentives, campaigns, and tools required.Strong analytical skills; experience in CRM reporting, forecasting, and pipeline management.Excellent communication, presentation, and organizational skills.Ability to work collaboratively across departments and influence without direct authority.Required to possess a current Level 1 Fingerprint Clearance Card or can obtain a Level 1 Fingerprint Clearance Card.Team Member Benefits :
Comprehensive health benefits (Medical, Dental & Vision).401k with immediate vesting and up to 4% employer match.Tuition Reimbursement.Exclusive discounts through The Employee Network.Access to the Employee Association, supporting team members in need.Equal Employment Opportunity : Sun Health is fully committed to equal employment opportunities and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, color, religion, national origin, age, physical or mental disability, veteran status, or any other characteristic prohibited by state or local law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Join us and be a part of a community that cares for its residents and team members alike.
Apply today!
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