Volunteer Specialist

Job Description

Job Description

Salary :

About the Organization

Appalachia Service Project, Inc. (ASP) is a Christian ministry, open to all people, that that inspires hope and service through volunteer home repair and replacement in Central Appalachia. ASP is a non-profit 501(c)(3) organization. Using the skills and efforts of thousands of volunteers, ASP provides home repair and replacement to low-income households in Central Appalachia.

ASP is an equal opportunity employer, committed to diversity and inclusion in the workplace. No one will be denied employment on the grounds of age, race, color, national origin, sex, sexual orientation, gender identity, family status or differing physical or mental ability. Employment decisions will be based on merit, qualifications, and ability to perform the duties of the position for which employment is sought.

About the Position

The Volunteer Specialist reports to the Director of Volunteers and is responsible for a variety of assignments in support of the functions and responsibilities of the Volunteer Department. They facilitate and manage the registration process for ASP volunteers and coordinate communications, resulting in well-prepared volunteer groups. This includes the set up and management of volunteer events and schedules within ASPs online registration system; maintenance of volunteer and group databases; volunteer communications; and gathering feedback from volunteer groups as input for continuous improvement. This is a full-time, temporary position.

Job Responsibilities

• Coordinate all aspects of volunteer registrations for Summer, Year-Round, Service Area Volunteer, Disaster Recovery, and New Build programs
• Manage and coordinate registration event set-up, scheduling, and placement of registered groups in collaboration with the Ministries Department to ensure efficient use of ASP resources
• Monitor and manage the volunteer process from registration to deployment
• Process all registrations and follow up as necessary
• Manage and maintain group and volunteer database(s) ensuring all info is current
• Process summer group post trip paperwork resulting in accuracy of actual group counts
• Primary point of contact for inbound calls and emails from current volunteers
• Serve as one point of contact for new leads received via phone and email by sending them requested info and following up on their interest
• Assist with outbound phone calls and emails to returning groups, lapsed groups, and to potential new groups
• Manage and generate pre-trip communication to ensure well-prepared groups
• Assist with planning and implementation of the program calendar timelines, working with other staff to meet the established deadlines

Qualifications

Required :

Desired :

Other Requirements :

Salary and Benefits

ASP provides a market-based salary and generous employee benefits program including :