Bilingual Customer Service

Job Description

Job Description

Are you someone who shows up on time, communicates clearly, and enjoys helping others? Providing courteous, professional customer support in both English and Spanish? Part-time position 25-30 hours a week.

We are a well-established insurance office based in Signal Hill serving a loyal and diverse client base. We are looking for a bilingual Customer Service Representative who is reliable, detail-oriented, and eager to contribute to a collaborative and professional environment.

Bilingual English & Spanish Required

Benefits

Hourly Base Salary + Bonus Opportunities

Mon-Fri Schedule

Sales incentive contest

Fun environment

Team-building events

Licensing assistance available

Career Growth Opportunities

Hands on Training

Paid Time Off (PTO)

Responsibilities

What You'll Be Responsible For :

Managing incoming calls and messages with confidence and efficiency

Completing administrative duties such as policy servicing and data entry

Using basic AI tools to automate or streamline routine office tasks

Keeping client records and agency systems current and well-organized

Following up on client requests and helping maintain a smooth workflow

Taking feedback with a positive attitude and showing a willingness to grow

Assisting the lead broker with daily tasks, follow-ups, and file updates

Requirements

What Were Looking For :

Fluency in English and Spanish is required

Prior experience in a customer service role (insurance, hospitality, or retail preferred) at least 2 years

Background in fast-paced service roles like In-N-Out, Chick-fil-A, or similar is a plus

Comfortable using technology and learning new tools (including basic AI platforms) and MS Office and Google Docs

Strong communication skills, especially by phone

Excellent attention to detail and the ability to stay organized

Dependable, punctual, and responsive

Coachable and interested in ongoing professional development

What We Offer :

Competitive hourly pay

Medical benefits after the initial period

Paid sick time and vacation days

Training and day-to-day mentorship

A respectful, team-first culture

Clear potential for advancement