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General Manager
General ManagerUnited Hospitality Services • Austell, Georgia, United States
General Manager

General Manager

United Hospitality Services • Austell, Georgia, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title : General Manager - Commercial Laundry.

Location : 7990 2nd Flags Drive, Austell, GA.

Reports To : CEO / Owner.

Salary : Competitive, Based on Experience.

Job Overview :

Seeking an experienced and results-driven General Manager to lead and oversee our commercial laundry operations, specializing in servicing high-end hotels. The ideal candidate will have a strong background in operations management, customer service, and business development within the laundry, hospitality, or related industry. This role requires a leader who can ensure operational efficiency, maintain high-quality service standards, and drive business growth.

Key Responsibilities :

Operational Management :

  • Oversee daily laundry operations, including sorting, washing, drying, ironing, and delivery.
  • Implement and maintain operational best practices to optimize efficiency and quality.
  • Ensure all equipment is maintained and operating at peak performance, minimizing downtime.
  • Develop and enforce standard operating procedures (SOPs) for quality control and safety compliance.
  • Monitor inventory levels and coordinate supply chain logistics.

Client Relations & Service Excellence :

  • Build and maintain strong relationships with luxury hotel clients, ensuring service expectations are consistently met or exceeded.
  • Act as the primary point of contact for client concerns and ensure prompt resolution of service issues.
  • Work closely with sales and account management teams to retain and expand client partnerships.
  • Financial & Business Performance :

  • Develop and manage budgets, control costs, and drive revenue growth.
  • Analyze financial reports and operational data to improve profitability.
  • Identify new business opportunities and expand the customer base.
  • Negotiate vendor contracts to optimize expenses and improve supply chain efficiency.
  • Has full P&L responsibility over assigned facility.
  • Team Leadership & Development :

  • Recruit, train, and develop a high-performing team across all departments.
  • Foster a culture of accountability, teamwork, and continuous improvement.
  • Ensure compliance with labor laws, safety regulations, and company policies.
  • Conduct performance reviews and implement staff development programs.
  • Qualifications & Requirements :

  • Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
  • 5+ years of experience in commercial laundry, hospitality, or a related industry, with at least 3 years in a leadership role.
  • Strong understanding of laundry operations, equipment, and industry best practices.
  • Proven ability to manage budgets, control costs, and drive business growth.
  • Exceptional customer service skills, with experience in managing high-end clients.
  • Strong leadership and team management abilities.
  • Excellent problem-solving and decision-making skills.
  • Proficiency in Microsoft Office and familiarity with laundry management software (preferred).
  • Why Join Us?

  • Lead a growing business serving luxury hotels.
  • Competitive salary with performance-based incentives.
  • Opportunity to make a significant impact on operations and customer experience.
  • Work in a fast-paced and rewarding environment with a dedicated team.
  • If you are a strategic leader with a passion for excellence and a strong operational mindset, we invite you to apply and be part of our success story.

    How to Apply : Submit your resume and a cover letter detailing your experience and qualifications.

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    General Manager • Austell, Georgia, United States

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