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Operations Manager
Operations ManagerVOYAGER ACCESS INC • Minneapolis, MN, US
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Operations Manager

Operations Manager

VOYAGER ACCESS INC • Minneapolis, MN, US
7 days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Operations Manager

Access Control | Hands-On Leadership | Performance-Based Compensation

Voyager Access, Inc. is a growing access control and technology company serving hospitality and commercial clients across the U.S. We’re hiring an Operations Manager who wants real ownership of execution, people, and results.

This is a hands-on role. You will personally manage projects, handle customer escalations, and lead the operations team. This is not an oversight-only or purely strategic position.



Compensation

  • Competitive base salary

  • Performance-based incentive compensation tied to individual results and overall company performance

This role is designed for someone who wants to be rewarded for owning outcomes.



What You’ll Own

  • End-to-end execution from sales handoff through project completion, service, and financial closeout

  • Direct project management on large or complex access control projects

  • Final escalation ownership for customer and internal issues

  • People leadership: setting expectations, checking work, and holding team members accountable

  • Financial discipline: billing accuracy, WIP oversight, margin protection, and timely closeout

  • Improving systems, processes, and team structure to support growth



Minimum Requirements (Please Read)

  • Access control, electronic security, low-voltage, or closely related industry experience

  • Hands-on project management experience (personally ran projects, not oversight-only)

  • People management experience with direct reports

  • Comfort managing project financials (billing, margins, closeout)

  • Comfortable enforcing standards and addressing issues directly



What Success Looks Like

  • Customers are taken care of, even when issues arise

  • Projects are managed actively, not reactively

  • Billing is accurate, timely, and complete

  • The operations team is clear, accountable, and effective

  • Operations scale as the company grows



This Role Is Probably Not a Fit If You…

  • Avoid conflict or difficult conversations

  • Prefer consensus over clear decision-making

  • Feel drained by escalation, pressure, or urgency

  • Want a purely strategic or oversight-only role

  • Prefer steady-state environments over growth and change



Location & Work Environment

  • Remote role based in the Midwest, Mid-Atlantic, or Northeast U.S.

  • Travel approximately 2–3 times per quarter

  • Full-time, exempt position

If you enjoy owning outcomes, managing projects directly, and being rewarded for performance, we’d like to talk.
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Operations Manager • Minneapolis, MN, US

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