Talent.com
Customer Service Agent
Customer Service AgentAllegiant • Clearwater, FL, US
Customer Service Agent

Customer Service Agent

Allegiant • Clearwater, FL, US
4 days ago
Job type
  • Full-time
  • Part-time
Job description

Job Description

Job Description
Summary
This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.
Visa Sponsorship Available
No
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Certification: No
Years of Experience: Minimum one (1) year experience Customer Service experience.
Preferred Requirements
• Effective communication skills, both verbal and written.
• Ability to work efficiently under time constraints.
• Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
• Must be well groomed and adhere to the dress code policy.
• Must be at least 18 years of age and possess a valid driver’s license.
• Able to attend required training.
• Strong computer skills and ability to use general office equipment.
• Ability to work in extreme weather conditions.
• TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.
Job Duties
• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate Ensure compliance with FAA, Allegiant Air and airport regulations.
• Enforce safety/security measures and monitor sensitive safety zones.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor Complete required reports Meets arriving flights at baggage carousel to ensure proper handling of bags.
• Monitors baggage carousel for unclaimed baggage.
• Stores unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.
• Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services.
• Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.
• Provides consequential expenses to applicable customers when there is a delayed bag.
• Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.
• Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
• Trace loaner wheelchairs, car seats, etc.
• Track replaced, damaged, and miss-loaded baggage Assists with lost and found articles.
• Other duties as assigned.
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
Starting Pay: $15.00

Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Create a job alert for this search

Customer Service Agent • Clearwater, FL, US

Similar jobs

Customer Service Processor

Medicaid Done RightClearwater Beach, FL, United States
Full-time

Medicaid Processor No Medicaid Experience? No problem! If you possess this relevant experience, you may be a great fit for this role: Case Management, Loan Processing, Claims processing.We are look...Show more

 • Promoted

Purchasing Agent/Buyer

Pinch A Penny Pool Patio SpaClearwater Beach, FL, United States
Full-time

This is an On-site role in Clearwater, FL* Location: Pinch A Penny Administration; 6385 150th Ave N.You want Benefits? You've got it! Our generous benefits package includes: Medical, Dental, Vision...Show more

 • Promoted

Customer Service Agent

UPSLargo, FL, United States
Full-time +1

UPS is hiring individuals to work as Customer Service Associates to fill Part-Time, Full-Time and seasonal positions.Multiple shifts are available from morning to night and no experience is require...Show more

 • Promoted • New!

Benefits Customer Service Coordinator (50k-90k per year)

Professional CareersSeminole, Florida
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more

 • Promoted

Medicare Sales Field Agent - North Pinellas County

HumanaClearwater, FL, United States
Full-time

Become a part of our caring community and help us put health first.With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of ...Show more

 • Promoted

Customer Service Attendant

Big Dan's Car Wash, LLCPinellas Park, FL, United States
Full-time
Quick Apply

We are proud to be the fastest-growing, fully automated express car wash business in the Southeast, setting new standards for quality, speed, and customer satisfaction.Join our team and become part...Show more

Remote Work From Home Customer Service Representative Agent - Part Time Panelists Needed

ApexFocusGroupClearwater, Florida, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent expe...Show more

 • Promoted

Customer Service Advisor, IC

Mister Car WashSeminole, FL, United States
Full-time

Working at Mister Car Wash is all about.And with new stores in development, Mister has room for.Come work for us! We're currently seeking a.Work with an amazing team in a fun environment.Build trus...Show more

 • Promoted

Sales Agent-Work from Home

GIA Legacy PlanningClearwater, Florida, US
Remote
Full-time +1
Quick Apply

Remote Position/Work from Home.GIA Legacy Planning is a dynamic and client-focused insurance agency.We specialize in providing personalized insurance solutions to protect families and businesses.Ou...Show more

Independent Life Life Insurance Agent – Remote Position

GIA Legacy PlanningClearwater, Florida, US
Remote
Full-time +1
Quick Apply

Independent Life Insurance Agent – Remote Position.Full-Time | Part-Time | Uncapped Commission-Based.We are committed to empowering our agents with cutting-edge technology, world-class training, an...Show more

Purchasing Agent

Kemco SystemsClearwater, FL, United States
Full-time

CECO Environmental is a global leader in providing sustainable solutions for industrial air, water, and energy transition.Since 1966, we've been addressing the world's most pressing environmental c...Show more

 • Promoted

Purchasing Agent/Buyer

Pinch A PennyClearwater, FL, United States
Full-time

This is an On-site role in Clearwater, FL*.Location: Pinch A Penny Administration.You want Benefits? You've got it!.Our generous benefits package includes:.Medical, Dental, Vision, and Prescription...Show more

 • Promoted

Customer Service Representative

ARROW EXTERMINATORS, IncDunedin, FL, United States
Full-time

Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and extern...Show more

 • Promoted

Mortgage Protection-Life Insurance Agent-Work from Home

GIA Legacy PlanningClearwater, Florida, US
Remote
Full-time +1
Quick Apply

Remote Position/Work from Home.We’re excited to invite ambitious, friendly go-getters to join our dynamic team as Mortgage Protection Life Insurance Agents.This isn’t a cookie-cutter job—it’s a car...Show more

Licensed Sales and Customer Support Agent

StaffMyAgency LLCClearwater, FL, United States
Full-time

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Insurance Sales / Customer Service Representative - State Farm Agent Team Member...Show more

 • Promoted

Purchasing Agent

CECO Environmental ChinaClearwater Beach, FL, United States
Full-time

CECO Environmental is a global leader in providing sustainable solutions for industrial air, water, and energy transition.Since 1966, we've been addressing the world's most pressing environmental c...Show more

 • Promoted

Lead Retail Customer Service Associate

FedExClearwater, FL, US
Full-time

POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experienc...Show more

 • Promoted

Purchasing Agent

Control Systems, IncSeminole, FL, United States
Full-time

Purchasing Agent to join our team.This critical role requires a dynamic and motivated individual to manage purchase orders and purchasing responsibilities, ensuring seamless coordination and collab...Show more