Secondary Market Coordinator

This position is responsible for proactively supporting the Credit Union mortgage lending goals by conducting mortgage post-closing operations in the following areas : mortgage loan sales and purchases, pricing and rate sheet management, compliance and documentation, investor and subservicer relations, pipeline management and performance monitoring. This individual is someone who thrives at the intersection of precision, finance, and strategic thinking. This role is all about managing the sale and delivery of mortgage loans to investors, ensuring delivery compliance, and optimizing pricing. The ideal person needs to be both detail-obsessed and big-picture savvy.

What You'll Do

• Ensure post-closing processes comply with all applicable federal, state, and local regulations and investor guidelines.
• Responsible for maintaining mortgage post-closing operational compliance with up-to-date GSE requirements.
• Assist with internal and external audit preparation and collaborate to provide closing, post-closing, and servicing documentation.
• Develop and maintain post-closing procedures and checklists to ensure operational efficiency and compliance
• Prepare and submit loan document packages to subservicers, investors, and / or correspondent or warehouse lenders
• Coordinate with management to deliver compliant documentation to investor and resolve outstanding delivery issues
• Execute loan sales consistent with established targets within credit union guidance
• Authorize new loan boarding and post-closing wire transfers
• Complete bulk transfers of any acquired mortgage portfolios
• Collaborate with internal team members to resolve issues and improve the post-closing process
• Post mortgage interest rates and update loan pricing in accordance with lending goals, investor pricing and market conditions
• Monitor market activity to post accurate pricing and anticipate selling opportunities
• Track active pipeline of mortgage loans, including interest rate expiration & extensions; apprise management of financial impact
• Monitor subservicer service level agreement (SLA), member experience, and Net Promoter Score (NPS) reports; discuss any deficiencies and target issue resolution
• Monitor and address issues on subservicer reports (new loan open document, missing document, pending satisfactions, new loan rejects)
• Submit, monitor, and escalate organizational or member concerns to the subservicer; resolve as necessary
• Participate in vendor relationship development with subservicing vendors, investors, warehouse lenders, and document custodians
• Reconcile branch payment and new loan General Ledger clearing accounts daily
• Review and decision any draft exceptions received from accounting
• Administer report development and distribution to management as requested
• Manage the pledged collateral portfolio at Federal Home Loan Bank of Atlanta, per finance team recommendations
• Process and decision in-house subordination requests, loss mitigation packages, and foreclosure bids
• Monitor non-performing loans and coordinate insured loan claims for insured home equity portfolios
• Coordinate loan modification efforts with affected vendors
• Assist management with tracking, reconciliation, and disposal process of REO properties
• Sort non-accrual reporting periodically and deliver to appropriate parties
• Review and resolve any member complaints related to residential mortgage loans
• Create or modify loan postings, invoice payments, expense vouchers, and requisitions
• Maintain familiarity with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg CC and Patriot Act

Who You Are