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Senior Business Services System Administrator
Senior Business Services System AdministratorWright-Patt Credit Union Inc. • Beavercreek, OH, US
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Senior Business Services System Administrator

Senior Business Services System Administrator

Wright-Patt Credit Union Inc. • Beavercreek, OH, US
4 days ago
Job type
  • Full-time
Job description

The Senior Business Services System Administrator is responsible for optimizing the commercial loan operations CRM platform including release deployment, development of efficient workflows, and managing custom integrations. The Senior Administrator leads enterprise administration of the platform and implements technology enhancements designed to improve partner performance in accordance with quality assurance and testing standards.

Application Development (50%)

  • Leads all phases of the software development life cycle including functional analysis, development, prototyping, testing, deployment, and support.
  • Develop and implement customization of the Salesforce platform using Apex, VisualForce, LWC and / or Aura components.
  • Design, configure, and develop custom objects, triggers, and automation.
  • Comprehension of Delegated Admin capabilities, nCino Community, Salesforce Community, nCino API, Salesforce API, Lightning Experience and Lightning Console.
  • Understanding of SOQL & SOSL language.

Project and Vendor Management (30%)

  • Execute projects in the order of priority and within established timeframes as determined by MBS management.
  • Install upgrades and new releases with support of nCino personnel and other Member Business Services partners, as necessary to ensure the platform reflects the most up to date operational and security features.
  • Act as the technical contact for WPCU IT.
  • Serve as the project leader or coordinator, including but not limited to, creation and execution of an actionable project plan with the Project Management Office (PMO).
  • Provide the Vendor Management team with accurate and timely information during their periodic review of 3rd party providers for areas assigned.

    • Policy / Procedure Adherence (10%)

  • Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
  • Create and maintain appropriate Software Development Life Cycle procedures which may include training of business units in proper usage.
  • Closely follow company policies for Change Control and Security.

    • Strategy (10%)

  • Drive strategic value through custom solutions for specific business requirements.
  • Responsible for maintaining the overall org health of the nCino Salesforce environment.
  • Evaluate, recommend, and select 3rd party components to support a more efficient and productive development life cycle.

    • Critical Results

  • nCino is always functionally operational, but down for no less than 24 hours.
  • Reports are delivered within department expectations.
  • System issues are handled quickly, with material issues being escalated to management as appropriate.
  • Adherence to departmental procedures is tracked and reported.
  • Member-owners receive a consistently superior level of service and attention from the credit union.

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    System Administrator • Beavercreek, OH, US