Law Enforcement Crisis Liaison (Hybrid)

Hybrid role - must be able to work in-person out of multiple police departments in the Phoenix-Metro Area

Tempe PD Work Schedule : Tuesday & Friday 1030-2100 (on-site at Tempe PD) / Thursday & Saturday 1030-2100 (Crisis Specialist)

The Job / What You'll Do :

This role is responsible for ensuring strong collaboration between Solari Crisis and Human Services and police departments, with the goal of increasing the number of calls diverted from the 911 system to the crisis system. Includes co-locating in 911 dispatch centers, creating training, completing training of law enforcement personnel, and operating as a crisis specialist as scheduled.

MUST be able to pass a Police Background Check

Responsibilities

Law Enforcement Crisis Liaison

• Co-locates in person at 911 dispatch centers. Provide in-the-moment training and coaching of 911 staff. Actively coordinates between the police and Solari to assist community members. Actively fosters positive relationships and culture between Solari and first responders.
• Collaborates with Contact Center Leadership and 911 leadership to develop training on mental health and the crisis system.
• Completes trainings for law enforcement personnel, including CIT trainings, recorded trainings, and in-person classroom trainings of 911 staff.
• Attends community, stakeholder, and system partner events to improve coordination and collaboration between the crisis system and police.
• Utilize knowledge of healthcare industry standards and clinical assessment and intervention skills, resulting in crisis or contact resolution.
• Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
• Provide health education and community resources based on the intervention provided.
• Assist in communication and collaboration between crisis specialists, crisis supervisors, and 911 centers on calls from and to co-located centers when on site as needed.
• Other tasks and duties as assigned.

Crisis Specialist

Knowledge, Skills, Abilities :

Education & Experience :

Hybrid role - must be able to work in-person out of multiple police departments in the Phoenix-Metro Area

Tempe PD Work Schedule : Tuesday & Friday 1030-2100 (on-site at Tempe PD) / Thursday & Saturday 1030-2100 (Crisis Specialist)

Working Conditions :

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Who We Are & What We Offer :

Solari is an award-winning nonprofit that operates a 24 / 7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people cometogether to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.