Senior Fraud Operations Specialist (m / f / d)

Senior Fraud Operations Specialist

Are you a payments and fraud monitoring expert who thrives in fast-paced environments where every transaction tells a story? Do you want to be part of a team that's building real-time defenses against phishing attacks, brute force testing, and transactional anomalies all while scaling from Europe and the UK into the US?

As we expand across Europe and prepare for our US launch, we are establishing a new Fraud Operations Team. We are seeking a seasoned Senior Fraud Operations Specialist to lead this initiative. This role will be pivotal in building and overseeing a real-time fraud detection and response function, focusing on third-party fraud, BIN attacks, and transaction anomalies across card and payment operations.

This is a remote role, open to candidates based in the US region, with a fixed daytime shift ideal for individuals experienced in fraud detection, real-time payment monitoring, and incident management.

Shift information : This role follows a fixed schedule, five days per week, including both weekdays and weekends as part of a rotating roster.

What You'll Do

• Oversee real-time monitoring of card transactions and payment flows to identify and mitigate fraudulent activities such as phishing, brute force attacks, and card testing.
• Ensure timely validation, triage, and escalation of fraud alerts, adhering to internal protocols and playbooks.
• Lead the response to fraud-related incidents, coordinating cross-functional teams to ensure swift resolution.
• Conduct thorough root cause analyses post-incident, implementing lessons learned to prevent recurrence.
• Maintain a comprehensive incident reporting framework, documenting customer impact, financial implications, and remedial actions.
• Utilize SQL and Python to analyze transaction data, uncover fraud patterns, and develop predictive models that enhance detection capabilities.
• Lead the calibration of risk models and the optimization of rule-based systems, ensuring they adapt to evolving fraud tactics while minimizing false positives.
• Work closely with Engineering, Compliance, and Customer Relations teams during live escalations.
• Help refine monitoring dashboards and internal documentation to make processes more robust and scalable.
• Contribute ideas for process automation and fraud model enhancements.

What You'll Bring

Preferred Attributes

What We Offer