Customer Support - Case Management & Warranty Resolution

Job Description

Job Description

Benefits :

• 401(k) matching
• Competitive salary
• Employee discounts
• Free uniforms
• Training & development

Customer Support Office Customer Care, Case Management & Warranty Resolution

Benefits and Perks

Competitive Salary

401k Matching

Career Advancement Opportunities

Significant Employee, Friends, and Family Discount

Team Building Activities

Fun Working Environment

Awesome Co-workers

New Building!

Summary of Role

This full-time position focuses on resolving customer issues related to new orders, warranties, and repairs. You will coordinate with internal teams, vendors, and customers to ensure timely issue resolution and assist in other administrative duties to support the office and showroom.

Responsibilities

Resolve customer issues related to new orders, warranties, and repairs.

Work with the sales team, vendors, and manufacturers to address product concerns.

Handle administrative tasks and assist with office operations.

Provide assistance with showroom operations and customer / vendor interactions.

Ensure all customer inquiries are handled promptly and professionally.

Support the team in maintaining accurate records for warranty claims and repairs.

Assist with streamlining back-end operations.

Qualifications

Strong organizational and detail-oriented skills.

Excellent problem-solving, troubleshooting, and analytical skills.

Ability to handle difficult customer situations and resolve issues professionally.

Prior experience in customer service or case management is preferred.

Strong communication skills and team-oriented attitude.

Self-motivated and able to work independently.

Interest in window coverings and design is a plus.

Physical Requirements

Ability to stand, kneel, bend, and squat regularly.

Ability to sit at a desk for extended periods.

Ability to lift a minimum of 50 pounds.

Ability to assist with showroom coverage, including occasional Saturdays (minimal).

Compensation / Additional Considerations

Salary : $18.00 to $21.00 per hour depending on experience, Full-time (40 hours per week)

Additional 3% IRA match available.

Work location : Main Budget Blinds building.

Health benefits are not offered; we partner with an independent broker for competitive insurance options.

About Budget Blinds

Budget Blinds is a locally owned franchise, part of Home Franchise Concepts, and has been serving the Treasure Valley for over 30 years. As the #1 provider of custom window coverings in North America, we are excited to continue growing with the support of our new building and are looking for awesome people to join our TEAM! Thanks for your interest in working with us.