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Call Center Agent
Call Center AgentRuby Receptionists • Norfolk, VA, USA
Call Center Agent

Call Center Agent

Ruby Receptionists • Norfolk, VA, USA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Full-Time Call Center Agent

Overview

At Ruby, we believe in creating personal connections that help businesses thrive. As a Call Center Agent, you will serve as a Virtual Receptionist, providing the friendly, professional voice our customers depend on, skillfully handling incoming calls and website chats. We're committed to delivering exceptional experiences 24 / 7, 365 days a year. This full-time (40 hours per week) position requires availability to work a weekend day and holidays.

This is an in-office position at either our Chesapeake, VA, or Virginia Beach, VA location.

  • All interviews will take place at our Chesapeake office.

What You'll Do

Do you thrive in a fast-paced environment where exceptional customer service is key? Are you passionate about making a positive first impression and exceeding expectations? If so, this role is for you.

  • Create exceptional experiences by confidently and skillfully handling incoming calls and chats.
  • Accurately complete over 150 interactions per day, adhering to our service quality and performance expectations.
  • Maintain accuracy and strong attention to detail in written communication, ensuring proper spelling and grammar.
  • Multi-task in a fast-paced inbound contact center environment while utilizing two screens.
  • Demonstrate reliable attendance and adherence to your schedule.
  • Your Qualifications and Skills

  • A minimum typing speed of 40 WPM.
  • Proficient computer skills and the ability to multitask using two monitors.
  • A warm and friendly demeanor, with the ability to maintain composure and confidence when assisting emotional or upset callers.
  • A proven track record of self-motivation and accountability.
  • Preferred, but not required :

  • At least one year of experience in a call center or high-volume inbound call role, or
  • Professional / administrative role with light inbound call volume, or
  • Customer service role
  • Office 365 experience.
  • Bilingual Spanish / English skills.
  • Compensation and Benefits

  • Competitive Pay : $21 / hour with perfect attendance. Perfect attendance means being on time for the start of your shift, returning on time from all breaks, and completing your full assigned shift. Compensation without perfect attendance is $19 / hour.
  • Extensive Benefits :
  • Employee Stock Ownership Plan
  • 401k with Matching Contributions
  • Full Medical, Dental, and Vision Insurance
  • 2 Weeks Paid Vacation in Year 1
  • Life Insurance Policy
  • Legal Assistance
  • Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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    Call Center Agent • Norfolk, VA, USA

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