Account Manager, Personal Lines

Account Manager

We are seeking an Account Manager to join our growing Personal Lines team! In this role, you will assist Account Managers and Producers in servicing assigned Personal Lines accounts in accordance with the company's practices, policies, and procedures. You will play a key part in supporting client retention, maintaining strong carrier relationships, and delivering exceptional day-to-day service.

In this role, you will :

• Manage a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making
• Provide professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues
• Be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures
• Make major decisions independent of manager approval on the book for which you are responsible
• Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
• Acquire understanding of clients' insurance objectives and critically analyze and compare insurance plans to determine suitability
• Stay abreast of changes in the insurance industry and other external conditions that may impact their clients; make appropriate recommendations to clients in response to those changes independent of manager approval
• Act as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve
• May also negotiate with underwriters and carriers
• Troubleshoot claims and billing issues
• Responsible for overall retention of accounts in assigned book of business
• Develop new business from existing accounts and assigned leads, and contribute to meeting departmental production goals; identify and follow-up on cross-selling opportunities when appropriate
• Manage, organize, and conduct client meetings when necessary
• Appropriately document conversations with clients and carrier representatives and update all HUB computer systems and automated agency management systems when necessary; ensure the accuracy of data in those systems
• Travel on company business as required
• Prepare reports for management as required
• Attend industry related continuing education training and courses

What you offer us :

What we offer you :

About HUB :

HUB International is a leading global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. At HUB, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. With over 19,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Why Choose HUB?

At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you :

The expected salary range for this position is $23.00 to $25.00 per hour and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages : health / dental / vision / life / disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

The posting end date is December 25, 2025. This may change depending on the volume of applicants. This hybrid role requires 3 days per week in the office. HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.