Support Associate - Full Time

Support Team Associate

The Support Team Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise is customer ready. This role executes outbound merchandise activities, supports facilities maintenance, and maintains back-of-house organization, while working closely with merchandising team to place and sign product on the sales floor. This is an hourly position.

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.

Efficiently unload cartons from truck deliveries, separating cartons by department, processing, removing plastic, and hanging items as needed to ensure product readiness for sales floor. Follow operational processes and procedures to enhance productivity.

Complete sensor tag application, product transfers, damage processing, and RFID tasks to support inventory accuracy.

Assist with facilities processes, including lighting / recycling programs, work orders, store maintenance, and housekeeping responsibilities.

Support merchandising and store fulfillment teams with floor sets, product presentations, promotional sets, price changes, and picking and packing customer orders.

Maintain daily operational standards by replenishing supplies, supporting store recovery efforts, and ensuring cleanliness. Organize and properly store tools, supplies, excess stock, fixtures, and other equipment to promote efficiency.

Leverage training tools, use resources, and embrace feedback to build knowledge of operational processes and procedures and strengthen performance. Stay informed of products, promotions, policies, and store events to enhance execution.

Enhance in-store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods, and completing other tasks as assigned.

Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.

Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control and minimizing risk.

Dedication to customer service and a drive to achieve store objectives.

Skills and experience to perform in the role and a commitment to continuously learn.

Ability to take ownership of assigned tasks and contribute to store success.

Self-directed and able to work with minimal supervision in a deadline-driven environment.

Communicate with excellence.

Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.

Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

Must regularly move around all store areas and be accessible to customers.

Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.

Medical, Dental, and Vision

401K with Matching Contribution

Generous PTO

Merchandise Discounts

Paid Maternity and Paternal Leave

Growth and Professional Development Opportunities

Employee Assistance Programs

Education and Tuition Reimbursement Programs

• Benefit eligibility dependent on role and / or full-time / part-time status