Gift Shop Coord

Overview

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Responsibilities

• Customer Service - Ensure consistent customer service, establishing a good rapport with customers. Assist customers with selection and purchases. Work with staff and volunteers to maintain customer service standards through direct contact with customers.
• Daily Operations - Operate business machines (cash register, fax, credit card, copier, computer) and troubleshoot routine problems with basic business equipment. Assist volunteers in the daily operation of the Gift Shop. Answer the phone, take and deliver phone orders using excellent phone skills. Record daily sales and report any discrepancies in the receipts or bank to management. Responsible for closing cash registers and the necessary paperwork including the reconciliation of cash receipts and deposits. Involvement in fiscal inventory process, responsible for pre count, pre count analysis of department inventory and discrepancy reconciliation.
• Merchandising and Shipment Processing - Restock merchandise and maintain desired cleanliness in the stock areas. Management of packing slips on merchandise received, managing damage reporting and back orders. May enter all incoming merchandise in the POS / Inventory management system checking for price / cost and margin discrepancies. Work with buyers to coordinate incoming merchandise. Maintain supply levels on shop supplies such as wrap, boxes, tissue, bags, register tape, etc. Maintain backstock for the displays established by the Shop Manager and Buyers. Assist with Gift Shop special events. Coordinate with CCHMC departments involving Security, Housekeeping, Maintenance and Shipping. Assist buyer in merchandise selection. May be asked to place orders and work directly with vendors. Lead merchandise movement and display and maintain awareness of customer merchandise preferences via inquiries. May be asked to attend industry trade shows and buying meetings. Stay current on industry trends.
• Confidentiality - Act in a manner that maintains confidentiality, protects and safeguards patient / family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your position.

Job Qualifications

Job Details

Primary Location : Burnet Campus

Schedule : Full time

Shift : Rotating (United States of America)

Department : Gift Shop

Employee Status : Regular

FTE : 0.8

Weekly Hours : 32

Compensation

Expected Starting Pay Range : $17.14-$20.36 per hour. Annualized pay may vary based on FTE status.

Benefits

About Cincinnati Children's

At Cincinnati Children's, we come to work with one goal : to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Why Cincinnati Children's

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO / Veteran / Disability

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive Job Description Provided Upon Request.

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