Customer Service Representative

Job Description

Job Description

Proponent is the world’s largest independent, employee-owned distributor of aircraft parts serving customers worldwide. With 600+ employees across 14 locations, we help keep thousands of aircraft flying safely and efficiently every day. For over 50 years, we’ve built systems, relationships, and expertise aviation relies on. As a 100% employee-owned company, every team member is invested in doing great work and supporting each other. Guided by our values, empathy, intelligence, agility, and integrity, we work together to be a trusted partner within the global aviation industry

Customer Relationship Managers typically liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely processing of customer RFQ’s; spot quote follow up; purchase order review; and order entry activities for the successful delivery of products and services according to customer needs. CRMs are responsible to follow up on outstanding quote activity, analyzing wins and losses for opportunities to gain future business. They collaborate closely with Quotation and post-order Customer Service Specialists and other Sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes. They build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences.

Experience & Education

✓ High School Diploma

✓ 2-5 Years of Related Work Experience or 2 years College

Job-Related Knowledge

✓ B2B Customer Service Fundamentals

✓ Proficient with ERP Software and Salesforce or Similar CRM Application

✓ Advanced Data Entry

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