IT Operations Technician

Overview

IT Operations Technician at Epic. This position is based on our campus in Madison, WI, and relocation to the area is required with financial relocation assistance provided.

As an IT Operations Technician with Epic Hosting, you will monitor the Hosting infrastructure stack and respond swiftly to problems. You will use investigative and troubleshooting skills across a variety of tools to identify and resolve routine and complex network, hardware, virtualization, and presentation issues. You will communicate issues and collaborate with contacts from healthcare organizations while performing system builds. Learn more about the team at .

Responsibilities

• Monitor the Hosting infrastructure stack and respond to problems promptly
• Use investigative and troubleshooting skills across tools to identify and resolve routine and complex issues
• Troubleshoot network, hardware, virtualization, and presentation problems
• Communicate issues to stakeholders and perform system builds as needed

Required Qualifications

Preferred Qualifications

Job Details

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