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Call Center Representative

Call Center Representative

Change And New Beginnings A / K / A Community Action North Bay, Inc.,Fairfield, CA, US
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

About CAN-B Inc :

  • CAN-B Inc is a social services organization dedicated to empowering communities through outreach, resources, and support services.
  • Our employees enjoy a work culture that promotes teamwork, growth, and a strong sense of purpose.

Position Overview :

  • We are seeking a motivated and customer-focused Call Center Representative to join our team.
  • The ideal candidate will be the first point of contact for clients, providing excellent service, resolving issues, and ensuring a positive experience.
  • This position offers opportunities for both remote and onsite work, depending on business needs.

    • Key Responsibilities :

  • Answer inbound calls and respond to customer inquiries in a professional manner.
  • Make outbound calls to follow up with clients or provide updates as needed.
  • Provide accurate information about services, policies, and procedures.
  • Document all customer interactions in the system promptly and accurately.
  • Handle complaints with patience and escalate issues when appropriate.
  • Meet or exceed call center performance metrics (call handling time, satisfaction scores, etc.).
  • Collaborate with team members to improve customer service processes.

    • Qualifications :

  • High school diploma or equivalent; college coursework is a plus.
  • Prior call center or customer service experience preferred, but not required.
  • Excellent verbal communication and active listening skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Basic computer skills and familiarity with CRM software is a plus.
  • Strong problem-solving skills and a positive attitude.

    • Benefits :

  • Competitive hourly pay.
  • Health insurance, paid time off, and retirement savings plan.
  • Remote or onsite work options available.
  • Paid training and career advancement opportunities.
  • Supportive and collaborative team environment.
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    Call Center Representative • Fairfield, CA, US