Senior Director, Cardholder Retention & CX Lead

Senior Director, Customer Engagement & Retention

Corpay is hiring a Senior Director, Customer Engagement & Retention within our Prepaid division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN. In this role, you will design, implement, and optimize strategies that increase cardholder lifetime value. This role will focus on improving retention, driving card usage (average spend and frequency), reducing attrition, and delivering seamless experiences across the entire cardholder journeyfrom onboarding to activation, usage, and beyond. You will report directly to the General Manager and regularly collaborate with Marketing, Operations, and the technology team.

As a Senior Director, Customer Engagement & Retention, you will be expected to work in an on-site environment. Corpay will set you up for success by providing :

• Assigned workspace in the Brentwood, TN office
• Company-issued equipment
• Formal, hands-on training

The responsibilities of the role will include :

Qualifications & Skills :

Benefits & Perks :

Equal Opportunity / Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.