Training Vitamin Specialist

POSITION SUMMARY

As the TRAINING VITAMIN SPECIALIST , you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training.

WHAT YOU'LL DO (OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES)

• All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier / position within 2 years of employment, this tier will also incorporate Omni channel interactions as part of the associates day to day responsibility
• Educate customers on ingredients, features, benefits and use of company products
• Document customer inquiries and actions on tracking system and / or by completing logs
• Maintain confidentiality and sensitivity in all aspects of internal and external contacts
• Manage steady volume of calls on a daily basis and prioritize follow-through
• May generate written correspondence and process document requests
• Assist in identifying issues and trends to improve overall customer service and productivity
• Identify errors promptly and determine what corrective steps may be taken to resolve errors
• Responsible for all actions / responsibilities as described in company controlled documentation for this position
• Consistently creates opportunities to promote interest in ProCaps products and services
• Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
• Perform other duties and responsibilities, as assigned

WORK ENVIRONMENT

Requirements

WHAT YOU BRING ( MINIMUM JOB QUALIFICATIONS)

Benefits

WHAT WE OFFER

ProCaps Laboratories provides :