Internal Advisor - Recon Center

Position Summary :

The Automotive Service Advisor at the Reconditioning Center plays a critical role in ensuring the efficient and timely preparation of new vehicles for delivery and the reconditioning of used vehicles for resale. This position serves as the liaison between the recon technicians, sales team, and management, ensuring all service operations are documented, scheduled, and completed to meet quality standards and customer expectations.

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Key Responsibilities :

• Vehicle Intake & Scheduling
• Receive and process internal service requests for new car preps and used car reconditioning.
• Schedule vehicles for inspection, detailing, mechanical repairs, and cosmetic enhancements.
• Customer & Internal Communication
• Communicate with sales and inventory teams regarding vehicle status and estimated completion times.
• Provide updates to management on workflow, delays, and completion metrics.
• Repair Order Management
• Create, manage, and close repair orders in the dealership management system (DMS).
• Ensure accurate documentation of services performed, parts used, and labor hours in MyKaarma.
• Quality Control
• Conduct post-service inspections to ensure vehicles meet dealership standards before delivery or resale.
• Coordinate with technicians to resolve any outstanding issues or rework needs.
• Parts Coordination
• Work with the parts department to order and track parts needed for reconditioning.
• Ensure timely availability of parts to avoid delays in vehicle prep.
• Compliance & Standards
• Ensure all work complies with dealership, manufacturer, and safety standards.
• Maintain records for warranty and internal billing purposes.

Qualifications :

Working Conditions :

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