Service Manager

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Service Manager II, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you'll do :

Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes

Staff location adequately based on skills and workload

Responsible for R&M, P&L and associated costs / budget

Lead, plan, measure and continuous improvement of all service and maintenance performance metrics

Oversee parts department activities, to ensure optimal customer service, technician / shops / OEC productivity and cost control

Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching

Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication

Other duties assigned as needed

Requirements :

High School diploma required; trade-school degree a plus; bachelor’s degree preferred

Valid driver's license with acceptable driving record

Extensive Equipment Fleet Maintenance and leadership experience

5 years’ service and maintenance experience and a minimum of 3 years supervisory experience

Strong motivational and leadership skills

Excellent customer service skills

Strong knowledge of maintenance accounting and P&L

Basic computer skills particularly with Microsoft Excel

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer :

Paid Parental Leave

Employee Discount Program

Career Development & Promotional Opportunities

Additional Vacation Buy Up Program (US Only)

Early Wage Access through Payactiv (US Hourly Only)

Paid Sick Leave

An inclusive and welcoming

Learn more about our full US here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.