Associate Customer Service Representative

On-Board Services is hiring a

Associate Customer Service Representative

Auburn Hills, MI!

For immediate consideration please send your resume to

resumes@onboardusa.com

Subject Line : Position Title and State you are Located.

About Us :

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.

Position Details :

Position Type : Contract

Job Location : Auburn Hills, MI

Benefits : 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance

Compensation : $15.86 - $25.40 / hourly

This position is hybrid 3 days in the office and 2 days from home office. (subject to change)

Qualifications :

Ø SAP-R3 or equivalent experience,

Ø High School Diploma required, College degree preferred,

Ø Order entry experience

Ø Previous customer service experience

Ø Demonstrated proficiency as a Customer Service Representative, beyond call center and / or retail experience.

Ø Previous knowledge of the Sales to Cash (STC) Process.

Ø Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.

Ø Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.

Ø Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word).

Ø Salesforce.com and SharePoint experience is a plus.

Ø This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.

Ø Ability to identify areas for improvement and implement change.

Ø Demonstrated skills : multitasking, project management including the ability to translate needs into a workable implementation plan, change management

Ø Demonstrated flexibility / adaptability in a dynamic, fast-paced team environment

Ø Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.

Requirements :

Responds to customer issues that require product knowledge, interpret questions / requests and ensure proper resolution in a prompt and courteous manner.

May initiate customer contact to proactively identify and address customer needs.

Monitors the resolution process to ensure other departments follow through on requests.

Responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit / debit memos, processing samples / rebates and monitoring sales orders through the order fulfillment process

Apply Today!

www.onboardusa.com

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including : Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.  On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

JD# 25-05474