Description
The Senior Technical Analyst is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection retrieval accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration set up and updating of the applications ensuring that data is entered into established tables fields and system databases with the highest level of accuracy. The incumbent should be experienced in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide recommendations to management concerning changes in applications development maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They are responsible for training users on the applications and setting up user access. They will liaise with cross-functional teams and client stakeholders to provide sufficient support for enterprise-wide applications.
Responsibilities
- Provide support for software-as-a-service (SaaS) and enterprise-wide applications by developing and identifying design considerations and business impacts needed for configuration
- Ensure accessibility of data for internal department planning and activities
- Perform advanced configuration setup and updating of applications
- Load data into established tables fields and system databases
- Define governance standards and processes for data input structures and storage mechanisms
- Build and produce reports that facilitate business management and staff decisions
- Set up user access and train users on the applications
- Recommend changes in applications development maintenance and system standards
- Collaborate with cross-functional technical teams within the organization to ensure the integration and interoperability of enterprise-wide systems
- Liaise with client stakeholders and external vendors to provide necessary support for enterprise-wide applications
This position is not eligible for sponsorship for work authorization now or in the future including conversion to H1-B visa.
Job duties include contact with other employees and access confidential and proprietary information and / or other items of value and such access may be supervised or unsupervised. TheCompany therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.
Qualifications
Minimum Requirements
Must be at least 18 years of ageMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the futureEducation
Required
Bachelors degree or higher in Information Technology (e.g. Computer Science Technology Management Software Engineering Application Development Web Development and Design etc.) or in lieu of a degree at least 7 years of experience in enterprise-wide software supportPreferred
Certifications in ITIL Microsoft and / or OracleKnowledge and Experience
Required
4-6 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologiesIn-depth knowledge of enterprise-wide applications and software platformsExperience with software-as-a-service (SaaS) and enterprise-wide systemsExperience in configuring and setting up various enterprise-wide applicationsExperience applying security designs and principles to technology-based business solutionsExperience in database management and maintenanceAbility to develop custom queries using query and reporting toolsKnowledge of data management best practices and quality control processesExcellent analytical and problem-solving skillsExcellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendorsPreferred
3 years of experience with BMC Control-MStrong knowledge of BMC Control-M Workload Automation and advanced job scheduling.Strong ability to troubleshoot failed jobs and workflows in a production environmentPrevious experience with Control-M ver. 9.x both web and clientProven experience in overseeing the Control-M job scheduling of cross-functional applications between disparate business units and systemsExperience with business and technical requirements analysis business process modeling / mapping and methodology development and job flow mappingUtilize the Workload Change Manager tool and methodology to deploy and manage jobsEnsure that job scheduling meets business requirements and goals fulfill end-user requirements and identify and resolve systems issuesEnsure job scheduling planning and practices are aligned with strategic business goals and the companys overall strategic visionTechnical Skills
System ConfigurationSoftware Development Lifecyle (SDLC) MethodologyCloud Technologies & PlatformsData AnalysisData ModelingData Warehousing & ETL ProcessesReporting ToolsSystems Security & Access ControlRequired Experience :
Senior IC
Key Skills
Account Payable,Apprentice,English Language,Mac Os,Facilities Management,CPA
Employment Type : Full Time
Experience : years
Vacancy : 1