Director of Operations - Airline Catering
- Full-time
Job Title : Director of Operations - Airline Catering
Job Location : Jamaica-USA-11430
Work Location Type : On-Site
Salary Range : $135,000.00 - 145,000.00
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
The Director of Operations is responsible for leading and optimizing all aspects of unit operations to ensure excellence in safety, quality, service, and efficiency. This is a hands-on, in-person leadership role that requires active engagement on the floor and close collaboration with teams across production, logistics, transportation, and ramp activities. The Director of Operations drives performance by ensuring compliance with company standards, customer requirements, and regulatory guidelines, while fostering a culture of accountability, continuous improvement, and employee engagement.
Compensation & Benefits
- Competitive Base Salary + Annual Incentive Plan
- Medical, Dental, Vision – starts Day 1
- 401(k) with Company Match
- Paid Time Off, Sick Leave & Holidays
- Tuition Reimbursement – support for professional development
- Free Parking & Daily Meals
Main Accountabilities
Operational Excellence
Direct production, logistics, transportation, and ramp operations to deliver on-time and high-quality results for airline customers.
Ensure compliance with all safety, food safety, sanitation, security, and regulatory standards (e.g., FAA, OSHA, FDA, USDA).
Drive continuous improvement initiatives to increase efficiency, reduce costs, and enhance the customer experience.
Leadership & People Development
Strategic & Financial Management
Partner with the General Manager to set operational goals and execute business strategies.
Manage P&L responsibilities, ensuring financial targets are met through effective cost control and resource allocation.
Anticipate operational challenges and proactively implement solutions to protect service delivery and profitability
Customer & Stakeholder Engagement
Build strong relationships with airline customers, ensuring confidence in operational performance and service reliability.
Partner with cross-functional departments (HR, Procurement, Finance, Culinary, and Customer Service) to align operations with broader business objectives.
Represent the unit in leadership meetings, audits, and reviews, ensuring transparency and accountability.
Knowledge, Skills and Experience
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women / Minorities / Veterans / Individuals with Disabilities.
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