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Call Center Operations Manager
VirtualVocationsSan Francisco, California, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Call Center Operations Manager.
Key Responsibilities
Lead implementation and planning for operational readiness
Oversee cross-functional coordination and stakeholder communication
Manage risk issues and provide post-implementation support
Required Qualifications
5+ years of project or program management experience in customer service or operations
Proven ability to collaborate and lead stakeholders across multiple departments
Experience in preparing teams for go-live, including training and process design
Strong skills in risk identification and mitigation for project success
PMP, PRINCE2, or similar certification preferred; experience with contact center technology is a plus
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Call Center Manager • San Francisco, California, United States
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