Client Service Representative

Client Service Representative (CSR) At Vca Jackson Animal Hospital

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

Key Responsibilities :

Provide exceptional customer service in person, over the phone, and via email.

Schedule appointments, manage patient check-ins / check-outs, and process payments.

Educate clients on hospital services, wellness plans, and pet care.

Maintain accurate patient records and handle administrative tasks efficiently.

Assist in handling client concerns with professionalism and empathy.

Work collaboratively with veterinary teams to ensure smooth hospital operations.

Schedule : Full-time position.

Benefits of joining the VCA Team!

Access to the people and financial resources of a large veterinary community

Leadership opportunities

Career development programs

Opportunities to give back through strong Shelter partnerships and VCA Charities

Free mental wellness subscriptions

Referral bonuses

Competitive wage

Medical, dental & vision insurance

Life, long and short term disability insurance included

Paid parental leave

Paid vacation and sick time

401(k) with corporate match

Join Our Team!

If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA family and help us provide outstanding veterinary care to our community!

Location : 539 N Blackstone St, Jackson, MI 49201