Certification Coach

Job Description

Job Description

Position Description : Summit Professional Education is a national leader in professional education, dedicated to empowering healthcare professionalsincluding physical therapists, occupational therapists, speech-language pathologists, mental health providers, and morethrough continuing education, certification programs, and exam preparation. At Summit, we believe in education as a healthcare professionals superpower, driving confidence, competence, and real-world patient impact.

• We are looking for EITHER a Full-time OR Part-time candidate for NFPT, an entity of Summit
• ABOUT NFPT : Our mission at NFPT is to empower fitness professionals with the knowledge, tools, and support to build meaningful careers and transform lives. For over three decades, NFPT has equipped personal trainers with accessible, science-backed education and unparalleled professional growth opportunities. We are accredited by the industry gold standard, NCCA (National Commission for Certifying Agencies), ensuring success with employers and business ventures. Beyond certification, we are committed to lifelong career growth through education, mentorship, and business development resources.Position Overview : Were looking for a Certification Coachsomeone who can connect with future fitness professionals, help them choose the right path, and guide them all the way through certification and career launch. This role is equal parts motivational coach and conversion-focused sales advisor. The right person thrives on helping people reach their goals and knows how to nudge them to take action.

Youll follow up with inbound leads, support live webinars, host small group consults, and help current students stay on track. Youll be part of a lean, high-impact team and play a pivotal role in shaping how NFPT supports its growing community.

Key Responsibilities

Enrollment & Conversions

Follow up with prospective students (leads from paid ads, webinars, lead magnets, and referrals) via phone, email, and SMS

Lead discovery calls to identify goals, match prospects with the right CPT pathway, and confidently overcome objections

Guide prospects through the enrollment process and motivate them to commit to their goals

Track all activity in the CRM and meet conversion and outreach KPIs

Student Coaching & Retention

Host and / or co-facilitate informational webinars, live Q&As, and onboarding sessions

Provide light coaching and accountability to help enrolled students progress through their course and stay engaged

Offer 1 : 1 consults and group sessions to answer questions and support test preparation

Promote NFPTs continuing education, membership model, and career support tools to maximize retention and student success

Strategy & Collaboration

Share insights with marketing about objections, lead quality, and message alignment

Suggest improvements to outreach processes and student engagement strategies

Represent the voice of the studentbefore and after certification

Support social media efforts by responding to student questions, creating compelling content, and more

KPIs & Performance Metrics

Lead-to-enrollment conversion rate

Time-to-enrollment from first contact

Webinar attendance and post-event follow-ups

Student retention and recertification rates

CRM activity and data quality

Engagement in coaching sessions and CE pathways

Qualifications

CPT experience strongly preferredyou understand the journey because youve lived it

Passionate about fitness, coaching, and helping others succeed

Motivational, confident, and able to connect with a variety of personality types

13 years of experience in sales, admissions, or customer success (fitness or education industries a plus)

Comfortable speaking in front of small groups and co-hosting live webinars

Highly organized with solid follow-up and time management skills

CRM experience preferred

Why Join Summit?

Competitive salary + commission

Health benefits package (full-time)

Career growth in a fast-evolving company

Opportunity to shape the future of fitness education

A mission-driven team that values your ideas and impact