Onboarding Success Manager

A company is looking for an Onboarding Success Manager (APAC) to deliver exceptional onboarding experiences for customers and team members.

Key Responsibilities

Guide and support customers and team members through the onboarding journey

Manage custom requests and escalations, collaborating with internal teams

Create and update documentation on the onboarding process and ensure accurate data processing

Required Qualifications

3+ years of experience in HR or customer-facing roles for an HR SaaS platform

Experience in scheduling and managing customer meetings and escalations

Track record of improving customer satisfaction metrics

Experience following and improving team processes for consistent customer experience

Bonus : 3+ years in a customer success role with onboarding experience on an HR SaaS platform