Legal Intake Specialist - Burbank

Job Description

Job Description

Direct Counsel is representing an established and growing Personal Injury Law firm seeking a Legal Intake Specialist to join its Pre-Litigation team . This full-time, in-office position offers the opportunity to work in a dynamic, supportive environment dedicated to helping injured clients through the early stages of their legal claims.

Position Overview :

As the first point of contact for potential clients, the Intake Specialist plays a critical role in gathering detailed accident information, assessing potential cases, and guiding clients through the intake and sign-up process. Spanish fluency is required for effective client communication.

Key Responsibilities :

Conduct initial interviews with potential clients to obtain accident details and relevant case information

Provide information about the firm’s services and guide clients through the intake process

Prepare and send client agreements via DocuSign and assist with in-person sign-ups when necessary

Maintain accurate client records in the firm’s case management system

Deliver a professional, compassionate experience that reflects the firm’s values

Qualifications :

Bilingual in Spanish (required)

Prior experience in a personal injury law firm preferred

Strong communication, interpersonal, and organizational skills

Professional, client-focused demeanor with the ability to multitask in a fast-paced environment

Compensation & Benefits :

Pay : $23.00 – $25.00 per hour (based on experience)

Schedule : Full-time, 8-hour workday (on-site)

Benefits include :

Paid time off and holiday pay

Health insurance

401(k) with matching and profit sharing

Performance bonuses

Team lunches, office outings, and other firm events

Location : Burbank, CA