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Service Department Manager - A leader of evolution!
Service Department Manager - A leader of evolution!Northtowne Cycling + Fitness • Cedar Rapids, IA, US
Service Department Manager - A leader of evolution!

Service Department Manager - A leader of evolution!

Northtowne Cycling + Fitness • Cedar Rapids, IA, US
3 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Summary

Service Manager – Lead the Ride Toward Health, Happiness, and Community Impact

Northtowne Cycling, Cedar Rapids’ century-strong cycling hub, is seeking a dynamic Service Manager to lead our passionate team into the next era of community wellness, operational excellence, and cycling innovation.

Who You Are

You’re a vibrant, hands-on leader who thrives in fast-paced environments and believes in the power of movement to transform lives. You’re ready to take the reins of a service department that’s more than just repairs—it’s a gateway to happier, healthier living. You’re strategic, empathetic, and obsessed with improving systems, empowering people, and servicing guests completely, every time.

What You’ll Do

  • Lead and Inspire : Coach and develop a team of service technicians and support crew, fostering a culture of excellence, accountability, and joy.
  • Streamline and Scale : Refine service operations for speed, clarity, and profitability—while keeping our values front and center.
  • Elevate the Experience : Ensure every customer leaves feeling heard, helped, and ready to ride.
  • Drive Innovation : Collaborate with community and Northtowne teams to evolve with the needs of our community.
  • Build Legacy : Champion Northtowne’s Vision of being the best and most trusted bike shop.

What You Bring

  • A passion for cycling, fitness, and helping people live happier and healthier lives through cycling and fitness.
  • Leadership experience in service, retail, or operations (bike industry a plus, but not required)
  • Strong communication, coaching, and problem-solving skills
  • A growth mindset and a love for continuous improvement
  • Comfort with tech tools, data, and process optimization
  • A long-term vision and a heart for community impact

    • Why Northtowne?

  • We are starting a new chapter of our 100 years of trusted service, now evolving for the next century
  • A team that values integrity, respect, and fun
  • Opportunities to shape new programs, partnerships, and systems
  • A chance to lead with purpose—and ride with pride

    • If you do NOT believe in helping our community live happier and healthier lives through cycling and fitness, we are not the company for you.

    Duties

  • Lead and support the continued development of a highly effective and rewarded Service Team through training, experience and performance.
  • Player / coach : The Service Manager is involved daily in bicycle service and assembly in addition to team coaching, management and development.
  • Drive great customer care, quality, and productivity through service systems.
  • Provide relationship-building customer service and education to all levels of riders.
  • Be part of, and contribute to, the performance of an experienced leadership team and demonstrate commitment to our Vision, Mission and Values.

    • Requirements

  • Demonstrate knowledge, enthusiasm and energy for our industry, team and clients.
  • Thrive in a dynamic, fast-paced environment supporting the sale and service of 1000's of bicycles annually.
  • Ability to make decisions that develop, direct and align the team and our Vision, Mission, and Values.
  • Utilize positive energy and a business-growth mindset.
  • Ability to recognize talent and develop a high-functioning team
  • Learning and applying leadership principles.
  • Long-term, strategic career outlook.

    • Benefits

  • Above industry average salary and benefits in a thriving, affordable, bikeable, family-friendly community.
  • Signing bonus package and / or relocation allowance based on experience and references.
  • Seasonal and annual bonuses based on personal and department performance.
  • Your input counts! You will have the opportunity to make a difference in how we serve our team and customers.
  • Urban Singletrack, Nature Trails, Bike Lanes, Endless Gravel, Low-Traffic Rural roads Mt. Trashmore
  • Located a short drive from Minneapolis, Madison, Chicago, Des Moines, Omaha and St. Louis.
  • Medical insurance allowance benefit, paid time off, paid holidays, simple IRA commuter tax credit
  • Off-season rewards based on peak season personal and department performance.
  • Rewarding, family-oriented work environment with generations of clients and a renowned cycling culture

    • About Us

    At Northtowne Cycling, we believe bikes are more than machines—they’re tools for transformation. For over 100 years, we’ve helped people live happier and healthier lives through cycling and fitness, empowering every rider to move with purpose, joy, and confidence.

    We’re not just a bike shop—we’re a community hub, a trusted resource, and a team of passionate problem-solvers. We serve our customers completely, every time, with integrity, care, and a commitment to excellence.

    As we grow, we evolve. Our systems, processes, and partnerships are constantly improving to meet the changing needs of our community. Whether it’s expanding mobile service, launching campus mobility programs, or refining our operations for greater impact, we’re driven by one goal : to help more people than ever before discover the power of movement.

    Join us on the ride. Let’s build a healthier, happier Cedar Rapids—one pedal stroke at a time.

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