Talent.com
IT Support Administrator

IT Support Administrator

Packer FastenerGreen Bay, WI, United States
1 day ago
Job type
  • Full-time
Job description

Join to apply for the IT Support Administrator role at Packer Fastener .

Packer Fastener currently has an exciting opportunity to join our team as an IT Support Administrator in Green Bay, Wisconsin.

Job Details

Job Location : Corporate - Green Bay, WI

Position Type : Full Time

Salary Range : Undisclosed

Responsibilities

  • Apply knowledge of computer software, hardware, and procedures to solve problems.
  • Troubleshoot and support major computer networks. Perform system backups and recovery.
  • Coordinate and assign work projects such as converting new computer hardware or software.
  • Install and troubleshoot networking equipment.
  • Arrange service by software or hardware vendors to repair or replace defective products.
  • Evaluate expanding or enhanced computer operations; make recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.
  • Provide technical support by identifying, investigating, and resolving users problems with computer software and hardware.
  • Maintain a troubleshooting tracking log ensuring timely resolution of problems. Also responsible for documentation for system maintenance and development.
  • Document solutions to problems and recommend changes to system configurations to prevent recurrences.
  • Provide feedback on problematic trends and patterns in technical support.
  • Install software and software updates; resolve hardware and software problems, contact equipment and service vendors where needed; perform basic PC setup and installation.
  • Collaborate with other team members to research and resolve problems.
  • Maintain and manage company confidentiality and security of information systems.

Benefits

  • Competitive base pay with profit sharing bonus program
  • Immediate PTO, Paid Holidays, and Volunteer Time Off
  • Flexible Schedules
  • Medical, Dental and Vision Insurance (eligible the 1st of the month after start date)
  • Short & Long-Term Disability
  • 401(K) with Company Match
  • Company Laptop
  • Cell Phone Reimbursement
  • Continued Education - Educational Assistance
  • Employee Assistance Program (with free counseling sessions)
  • Career Growth Potential
  • Free Physical Therapy provided by Packfit Paramount Fitness partnership
  • Employee Wellness Program (with gym membership reimbursement)
  • Packer Fastener Apparel and Gifts

    • Qualifications

  • Associates degree in information technology, or related field.
  • 3-5 years of experience in customer technical support role required.
  • Experience with Microsoft 365 Admin Portal, Entra, Intune and mobile device management required.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong analytical and problem-solving skills.
  • Excellent understanding of computer hardware and software systems.
  • Excellent time management skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to explain technical issues to team members and customers.
  • Proficient with or the ability to quickly learn an array of computer hardware and software.
  • Must have a valid drivers license and acceptable driving record. Must be able to obtain coverage through the companys auto insurance carrier according to the Company Driver Safety Policy.

    • #J-18808-Ljbffr

    Create a job alert for this search

    It Administrator • Green Bay, WI, United States