eCommerce Customer Service Representative

We are seeking a dedicated and enthusiastic eCommerce Customer Service Representative to join our team. This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!

Primary Responsibilities :

• Customer Assistance : Guide and assist customers in making purchases.
• Communication : Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
• Order Management : Create, verify, and qualify new orders using our POS system.
• Tracking and Follow-Up : Monitor orders and provide timely updates to customers.
• Lead Management : Work on sales leads and customer queries using Zendesk.
• Claims Resolution : Handle claims and resolve customer problems efficiently and professionally.

Qualifications and Skills :

Join our team and contribute to creating a superior shopping experience for our customers. We offer a collaborative environment where your skills and initiative will be valued. Apply today!