Loan Officer Assistant

Mortgage Loan Officer

Assist loan officers in facilitating the completion of mortgage loan applications. Collect, analyze, and review supporting loan documentation in accordance with loan guidelines, and provide support throughout the loan application process. Serve as a point of contact for members, receiving and responding to member inquiries to help them collect required information and complete any necessary documentation.

Start Date : TBD + Shift : 8 : 00am-4 : 30pm (in respective time zone), Monday through Friday, no weekends required + Campus Reporting Type : Hybrid with the expectation to report onsite a minimum of 4 days per week for the first 6 months. After the first six months they will reduce to two days per week depending on performance and existing hybrid requirements + Training : In person, instructor led course 8 : 00pm-4 : 30pm CST / 9 : 00pm-5 : 30pm EST + Time off policy : Can be flexible as long as it's outside of training + Interviews : Virtual panel interview.

Experience : Mortgage / Real Estate / Financial Institution is highly preferred. Experience in a professional office setting but needs to be 3+ years minimum.

Skills : Multi-tasking, professionalism, strong customer service, attention to detail.

Brief Day-to-Day : Support and communicate with loan officers and members. Obtain minimum required documents from members to assist in approvability of the loan. Work the loan from pre-app to post-app. Calculate income, analyzing asset statements. Updating loan operating systems. Volume : Pipeline via Jetpack to manage case load- averaging 45-60 applications total per person which can ramp up during busier times of the year. Personal log / queue : They will receive assignment notifications which will be in their "Personal queue". The LO has already completed the setup so the MLO can use it as a guide to complete what is needed in the application. Phone : 50% of the job- daily phone contact to members for certain tasks and other tasks will be virtual contact.

Pay and Benefits : The pay range for this position is $23.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off / leave (PTO, vacation or sick leave).

Workplace Type : This is a hybrid position in Hagerstown, MD. Application Deadline : This position is anticipated to close on Oct 31, 2025.