US|Call Center Operator|Contractor

Description : Description :

Working remote want candidates local to Plano

The Sales Accounting Frontline Customer Service Representative maintains ownership for providing excellent customer service to Routes Sales Representatives, District Sales Leaders and Zone Business Managers regarding the resolution of sales settlement balance issues and commission exceptions.

Communication takes place via high volume of incoming and outbound calls and includes research and resolution of issues initiated by the caller. CSR is also responsible for identifying specific training opportunities and providing tools and insight to the caller when applicable. Finally, the role also serves as a coach and mentor to other FLCSC team members because of the expertise in a specific area of responsibility (Queue).

Exhibit strong leadership and contribution to key processes and become a subject-matter expert (SME) within all Queues

Effectively manage challenging or difficult callers; analyze complex issues and determine the appropriate response oraction during calls; alert Senior Coordinators and cross-functional teams of unusual or repetitive issues which mayindicate broader scale problems. Leverage capabilities and expertise to ensure individual and team success; coach and mentor other representatives to ensure accurate and high quality responses are provided to callers in order to consistently deliver excellent service.

Follow-up on multiple unresolved open issues timely while maintaining personal KPI metrics Qualifications / Requirements

Must have previous Call Center , Sales Settlement resolution or Frito-Lay Field Sales experience

Adaptability / Flexibility job is customer focused, scope and hours are driven by field / caller needs, which may changeover time. Applicant must be available to work till 5 : 00PM Mon-Fri Strong communication, with good writing and organization skills

Strong customer service skills (including empathy, listening, tolerance, objectivity and follow through) Ability to prioritize and balance multiple, changing priorities Proven ability to handle confidential information.

Proficient technical / computer skills Excel, PowerPoint, Word Strong resource to demonstrate a skill / process to others.

Maintain high performance; continuously build skill set and knowledge. Flexible, positive team player; reliable and dependable with a good attendance record.

Enable Skills-Based Hiring

No

Actual Job Title

Additional Details

• What is the maximum hourly pay rate you want to pay to the temporary worker? : 22.00
• Work Hours (eg. Monday-Friday, 8AM-5PM) : Monday-Friday, 8AM-5PM
• Actual Job Title : CSR
• Actual Work Location : Provide a complete address if actual work location differs from the work location selected above.
• Job Type : White Collar
• Sub Function : Sales
• Anticipated Schedule : Full Time
• When do you anticipate converting contractor to permanent status? : (No Value)
• Contractor Name (provide a name if you have identified a person for this job posting) : (No Value)
• Contractor's Email Address or Phone Number : (No Value)