ServiceNow Platform Manager

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We are seeking an experienced ServiceNow Platform Manager to oversee the management, governance, and ongoing operations of our enterprise ServiceNow (SNOW) platform. This role is responsible for ensuring the platform is stable, secure, compliant, and delivering business value at scale. The ServiceNow Platform Manager will work closely with technical and functional teams including developers, engineers, business analysts, and testers to manage demand intake, oversee enhancements, guide ITSM processes, and ensure effective platform performance. This role is not a hands-on coding role, but instead requires strong leadership, governance, security awareness, process management, and platform strategy across a large enterprise environment.

This project must be remote commutable within Los Angeles, New York City. We are setting up interviews immediately, and if you're excited about making an impact and bringing the best-in-class service to a global enterprise, we'd love to hear from you!

Responsibilities

• Manage the day-to-day operation, performance, and governance of the ServiceNow platform.
• Coordinate the intake, prioritization, and delivery of platform enhancements, backlog items, and business requests.
• Lead cross-functional teams (ServiceNow developers, engineers, analysts, and testers) to ensure timely and effective delivery of solutions.
• Collaborate with security and compliance teams to ensure platform access, integrations, and configurations meet enterprise security standards.
• Manage and monitor platform observability, including health dashboards, alerts, error handling, and proactive issue resolution.
• Oversee and enforce governance frameworks, development standards, and compliance policies across the platform.
• Partner with business stakeholders to align platform enhancements with organizational goals and service delivery objectives.
• Plan and coordinate major upgrades, patches, and strategic module rollouts (ITSM, Service Catalog, Service Portal, CMDB, ITAM, ITOM).
• Develop and maintain the platform roadmap, balancing innovation with operational stability.
• Drive platform adoption and maturity by promoting standardization, automation, and best practices across teams.
• Ensure robust audit, reporting, and KPI tracking for platform health, usage, and compliance.
• Provide leadership and direction for ITSM processes (Incident, Problem, Change, Request, Knowledge), ensuring alignment with ITIL best practices.
• Partner with process owners to continuously improve operational workflows and service delivery efficiency.
• With other leadership, help define and set strategic direction for ITSM and enterprise service management processes supported by ServiceNow.
• Build and communicate roadmaps for future ServiceNow development and capability enhancements, ensuring alignment with business and IT strategy.
• Champion cross-team collaboration to expand ServiceNow into additional enterprise functions (e.g., HRSD, CSM, SecOps, ITBM).

Required Skills

Preferred Qualifications

Additional Details

The base salary range for this position is $140,000 - 175,000 annually, depending on experience.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more.

STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at http : / / www.stand8.io; and reach out today to explore opportunities to grow together!