Desktop Support Analyst

Job Description

Job Description

We are looking for an experienced Desktop Support Analyst to join our team in Cleveland, Ohio. This contract position requires a proactive individual who excels at solving technical issues and delivering exceptional customer service. The ideal candidate will possess strong communication skills and the ability to effectively support users in a dynamic and fast-paced environment.

Responsibilities :

• Provide technical assistance to users by troubleshooting and resolving computer-related issues.
• Install and configure software applications while educating users on proper usage.
• Oversee departmental operations by analyzing workflows, setting priorities, and establishing deadlines.
• Collaborate with department heads, managers, and external vendors to address concerns and implement solutions.
• Modify existing software to enhance performance, correct errors, or adapt to new hardware systems.
• Coordinate with third-party system providers to design and optimize systems that meet performance requirements.
• Ensure timely resolution of printer-related problems and other hardware issues.
• Maintain and update desktop imaging processes to align with organizational standards.
• Deliver exceptional customer service by building strong relationships and fostering user satisfaction.
• Document technical processes and maintain records to ensure consistent support practices.
• Minimum of 2 years of experience in a help desk or desktop support role within a complex, multi-user environment.
• Strong interpersonal skills and a customer-focused approach to problem-solving.
• Ability to work independently and manage multiple tasks under tight deadlines.
• High level of attention to detail and discretion in handling confidential information.
• Proficiency in operating systems such as Windows 10 and Mac OS.
• Familiarity with Active Directory and desktop imaging processes.
• Excellent verbal and written communication skills.
• Capacity to remain resourceful and calm in high-pressure situations.