4G / 5G Call Processing Engineer - RAN SME

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves "relentless pioneers" that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People| Excellence | Change | Integrity | Co-Prosperity

Role and Responsibilities

Samsung Electronics America (SEA) is seeking an experienced RAN Systems Engineer to join our Wireless network team. The RAN Systems Engineer will be responsible for the development of product requirements, feature requirements, systems and performance analysis. The incumbent will lead field integration testing efforts (FFA / FIT / FSA) of all 4G / 5G key features with customers and drive cross-functional teams to execution until software acceptance is achieved.

• Analyze the customer requirements, convert them into system requirements and capture a detailed design for the development team to support all of Samsung's product features.
• Deliver technical proposals, technical research / white papers, design documents, operator network design, RFI / RFP, and patent filings.
• Provide product & feature performance analysis, evaluation of new product(s), software releases and third-party product evaluations to build product synergies.
• Review and provide recommendations to improve LTE RAN network performance by evaluating and trending key KPIs; perform trials and provide optimization guidelines.
• Provide expert technical support in the pre-sales process and create compelling technical and commercial solutions in order to help achieve the assigned sales goals and business objectives.
• Translate and communicate highly complex technical design considerations to the Samsung sales team and the carriers' network business.
• Educate our customers on Samsung's new products and services both individually and in a team environment.
• Ensure that customer commitments are achieved according to plan.
• Collaborate with various support organizations, logistics, and cross-functional teams from SEA and Samsung HQ to achieve successful new product rollouts and developments.
• Accountable for Tier 3 support; analyzing and troubleshooting scheduler related issues reported from customer labs, field sites and production network.

Qualifications

Preferred Qualifications

Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.