Service Designer

A company is looking for a Service Designer / Researcher to enhance patient-centric support programs in the healthcare sector.

Key Responsibilities

Define and evolve end-to-end service blueprints and user personas

Conduct workshops to identify problem areas and opportunities within health support initiatives

Facilitate cross-functional ideation sessions to test solutions and incorporate findings into design

Required Qualifications

Proficiency in Figma

Experience in defining service blueprints and developing user personas

Ability to run workshops for problem identification and discovery

Familiarity with agile development processes

Background in patient experience and support programs