General Manager

Job Description

Job Description

Employment Position – General Manager

R.P. Lumber Location : Nevada, Missouri

Summary of Position

A General Manager is responsible for the complete day-to-day operation of the store location. A general manager is responsible for leading their teams and making sure all customers experience R.P. Lumber’s Best Service. A general manager must ensure a culture of safety while mentoring their team and building profitable business at their location. A general manager will ensure their location and equipment are safe, clean, well-kept, and properly maintained. A general manager will ensure an operational culture of accountability across their entire team in which all customers experience prompt and courteous service, sales are maximized, expenses are minimized, and company expectations relating to items such as (but not limited to) margins, inventory levels, labor hours, team member training, back-office functions, and other reporting are properly maintained. A general manager must understand and be able to perform all functions of store operations, including the showroom, the yard, and back office. A general manager is expected to have excellent product knowledge and to lead and mentor their team, helping to ensure stability at their location and build career pathways for their team members. A general manager is expected to be able to multitask, maintain confidentiality, and communicate effectively. The direct supervisor of a General Manager is the respective District Manager covering that location.

Responsibilities of Position

Customer Service :

• Perform all sales counter functions, point-of-sale (register) functions, and store administrative functions as need requires.
• Lead by example in providing exceptional customer service personally.
• Train and motivate the store sales team to provide exceptional customer service.
• Cultivate very satisfied customers who are treated according to R.P. Lumber Co.’s operating philosophy and profit objectives.
• Respond immediately to any customer complaints and resolve them quickly.
• Keep the retail sales floor properly merchandised by implementing local and company directives such as key assortments, plan-o-grams, seasonal items, promotional displays, pricing updates, and end caps.
• Organize personnel and internal processes to ensure that customer deliveries are properly loaded and are delivered on time, on-grade, and complete.
• Manage and motivate contractor salesmen to aggressively prospect for new sales and customers while remaining highly attentive to the ongoing needs of the existing customer base.

Budgets & Payroll

Inventory Control

Safety & Loss Prevention

Employee Relations

Communication

Coaching & Training

Perform other duties similar to those above as assigned by the District Manager and / or other qualified corporate or platform representative.

Required Skills and Qualifications

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Pay Rate / Wages & Benefits

$50,000 - $70,000 (Annual Salary Rate)

R.P. Lumber Co. offers the following opportunities and benefits to Full-Time employees :

R.P. Lumber Co. offers the following opportunities and benefits to Part-Time employees :

Candidates who meet our selection criteria will be contacted by phone or email for the next step in our hiring process.

Thank you for your interest in our position. We appreciate the time you have taken to apply with us.

R.P. Lumber Co., Inc. (“R.P. Lumber Co.") is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to race, ancestry, color, religion, age, sex, national origin, disability (physical or mental), genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.