Guest Service Specialist

Job Description

Job Description

Join our White Elephant Aspen Team , part of White Elephant Resorts , a collection of award-winning boutique hotels and luxury resorts in Nantucket, Palm Beach, and Aspen .

Are you passionate about delivering luxury hospitality experiences in a world-class mountain destination? White Elephant Aspen is seeking Guest Experience Specialists to join our Guest Services team. This dynamic, hands-on role is perfect for individuals who take pride in providing anticipatory service, creating memorable first impressions, and helping guests feel at home from the moment they arrive.

As a Guest Experience Specialist, you'll be the face of White Elephant Aspen — welcoming guests, handling luggage, escorting them to their rooms, and providing smooth, safe transportation in our fleet of hotel vehicles. You’ll support seamless arrivals and departures, offer knowledgeable local recommendations, and help guests get the most out of their Aspen experience — whether it’s a powder day on the slopes or a bike ride through scenic trails.

• Full-time and Part-time positions available
• Ideal start date December 1, 2025

Key Responsibilities :

Qualifications :

Rated by The Boston Globe as one of the Top Places to Work in Massachusetts , we are proud to offer a supportive and rewarding environment across all of our premier properties, including White Elephant Nantucket, The Wauwinet, Jared Coffin House, The Cottages at the Nantucket Boat Basin, Nantucket Boat basin, White Elephant Palm Beach and opening soon White Elephant Aspen.

White Elephant Resorts offers competitive salary and bonus , health, dental, and vision insurance , 401(k) with employer contributions , paid vacation , wellness reimbursement , and exclusive employee discounts across dining, retail, and hotels.

Be part of a team that delivers award-winning service in one of the most breathtaking destinations in the world. We offer a collaborative work culture, career development opportunities, and the chance to make a lasting impact on every guest’s stay.